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🌟 Surf Camp: Receptionist & Guest Experience Coordinator in Morocco πŸŒŸπŸ„πŸ»β€β™‚οΈ

The experience

Do you have a passion for hospitality and love creating memorable experiences? Join our team as a Receptionist & Guest Experience Coordinator! We're looking for a friendly and organized individual to greet guests, manage bookings, and ensure an unforgettable stay β€” especially on our stunning terrace.

What you offer

26 hours of help per week

Gardening: Help grow plants and cultivate gardens

Housekeeping: Help with changing the bed linens and general housekeeping.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

2 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Tours: Get discounts for tours and excursions around town.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

Dedicated Workspace: Specific space for you to work remotely

Requirements

Intermediate English or Intermediate German

Between 20 and 35 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

Be from outside Morocco

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details


we have 3 shifts
8/12 12/17 17/22
2 days off a week

Activities & Shift

Key Responsibilities:

Guest Reception:

Welcome guests, handle check-ins, and respond to inquiries or requests.
Booking Management:

Manage reservations, process changes, and coordinate with staff to ensure smooth service.
Terrace Entertainment:

Host and engage guests on the terrace, offering refreshments and creating a pleasant atmosphere.
Communication & Admin:

Answer calls, emails, and handle transactions. Keep records up to date.
Facility Management:

Maintain a clean reception and terrace area, and ensure supplies are stocked.
Skills:

Prior customer service or front desk experience.
Strong communication, multitasking, and problem-solving abilities.
Shift Details:

5-hour shift per day.

Rules

House Rules for Volunteers

Respect and Teamwork
Always treat your fellow team members with respect and kindness. Foster a positive and supportive environment at all times.

Customer Interaction
Always maintain a friendly and professional demeanor with guests. A smile goes a long way in creating a welcoming atmosphere.

Personal Boundaries
Personal or sexual relationships with guests are strictly prohibited. Please maintain professional boundaries at all times.

Commitment to the Agreement
Volunteers are expected to complete the agreed-upon period of service. It is important to honor your commitment for the entire duration of your stay.

Personal Visitors
For the sake of a comfortable environment, friends, boyfriends, or girlfriends should not be hosted at the hostel. Personal relations should remain outside the premises.

Confidentiality
Do not discuss internal matters or sensitive information with guests. Always protect the privacy and confidentiality of the team and the organization.