🌟 Surf Camp: Receptionist & Guest Experience Coordinator in Morocco 🌟🏄🏻‍♂️

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La experiencia

Do you have a passion for hospitality and love creating memorable experiences? Join our team as a Receptionist & Guest Experience Coordinator! We're looking for a friendly and organized individual to greet guests, manage bookings, and ensure an unforgettable stay — especially on our stunning terrace.

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Que ofreces?

26 horas de ayuda por semana

Jardinería: Ayuda a plantar y cultivar jardines.

Tareas Domésticas: Ayuda haciendo las camas y tareas domésticas.

Administración: Ayuda con el sistema de reservas y los pagos.

Recepción: Ayuda con los check-ins, check-outs y atiende a los huéspedes.

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Lo que obtienes

2 dias libres por semana

Habitación del equipo: Tendrás una cama en un cuarto compartido con otras personas.

Descuentos en fiestas: Obtén descuentos en fiestas y clubes cercanos.

Descuentos en tours: Obtén descuentos en tours y excursiones de la ciudad.

Utilice nuestra cocina equipada: Siéntete libre de usar nuestra cocina y preparar tu comida deliciosa.

Internet de Alta Velocidad: Internet de alta velocidad para trabajar remotamente

Espacio de Trabajo Dedicado: Espacio específico para trabajar remotamente

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Requisitos

Inglés Intermedio o Alemán Intermedio

Entre 20 y 35 años

Admite voluntarios solos (no admite parejas o dúos)

Eres afuera de Marruecos

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Lo que no está incluído

Vuelos, Seguro de Viaje, Transporte Interno y Visa

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Programa detallado

we have 3 shifts
8/12 12/17 17/22
2 days off a week

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Actividades & Turnos

Key Responsibilities:

Guest Reception:

Welcome guests, handle check-ins, and respond to inquiries or requests.
Booking Management:

Manage reservations, process changes, and coordinate with staff to ensure smooth service.
Terrace Entertainment:

Host and engage guests on the terrace, offering refreshments and creating a pleasant atmosphere.
Communication & Admin:

Answer calls, emails, and handle transactions. Keep records up to date.
Facility Management:

Maintain a clean reception and terrace area, and ensure supplies are stocked.
Skills:

Prior customer service or front desk experience.
Strong communication, multitasking, and problem-solving abilities.
Shift Details:

5-hour shift per day.

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Reglas

House Rules for Volunteers

Respect and Teamwork
Always treat your fellow team members with respect and kindness. Foster a positive and supportive environment at all times.

Customer Interaction
Always maintain a friendly and professional demeanor with guests. A smile goes a long way in creating a welcoming atmosphere.

Personal Boundaries
Personal or sexual relationships with guests are strictly prohibited. Please maintain professional boundaries at all times.

Commitment to the Agreement
Volunteers are expected to complete the agreed-upon period of service. It is important to honor your commitment for the entire duration of your stay.

Personal Visitors
For the sake of a comfortable environment, friends, boyfriends, or girlfriends should not be hosted at the hostel. Personal relations should remain outside the premises.

Confidentiality
Do not discuss internal matters or sensitive information with guests. Always protect the privacy and confidentiality of the team and the organization.