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🌍 Volunteer Opportunity: Train Reception & Service Staff

The experience

Are you passionate about hospitality and sharing your knowledge? Join us in Kigali and help us strengthen the skills of our reception and service team.

We are not looking for academic or certified professionals — what matters most is your real-life experience. If you’ve worked or volunteered in hotels, hostels, restaurants, customer service, or any role where you’ve learned how to deal with guests, we’d love to learn from you! ✨

What you offer

20 hours of help per week

Tour Guide: Organize and lead tours around the city.

Party Promoter: Help organise and promote parties and social activities.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

2 days off per week

Private Room: You will have a bed in a private room. In other words, a room just for you.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Requirements

Intermediate English

Between 20 and 50 years old

Welcomes solo volunteers, couples, and partners of volunteers

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

This is a unique opportunity to live in Rwanda’s vibrant capital, exchange knowledge, and make a lasting impact while experiencing the warmth of Rwandan culture.


Our hotel is committed to delivering high-quality service, and we believe that continuous learning is the key to excellence. As a volunteer, your role will be to:

-Share practical tips with our reception team (check-in/check-out, customer service, communication skills).

-Support our restaurant and service staff with hands-on training in guest interaction and service standards.

-Bring your own perspective and experiences to inspire our team, whether from professional jobs or previous volunteering.

No need for academic degrees — just enthusiasm, empathy, and a willingness to share what you know.

Activities & Shift

🕒 Around 20 hours per week
📅 2 days off per week
⏰ Training sessions scheduled flexibly, depending on your expertise and our team’s needs.

Rules

Respect and professionalism in all interactions.

Adapt training methods to the local context.

Collaborate with management for smooth training sessions.