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Guest Experience & Reception

4.0
(4 reviews)4

The experience

We're a large hostel in Shkoder center - the capital of northern Albania!
Join our international team. Currently, we have owners who are native to Shkoder and volunteers from around the world. We'd love to have you help in cooking guests breakfast, making beds, reception and event planning (trivia nights, bike tours, etc). If you enjoy interacting face-to-face with travelers & feel energized being around people, this position is for you.

What you offer

32 hours of help per week

Cleaning: Help clean the kitchen, bedrooms, bathrooms and common areas.

Housekeeping: Help with changing the bed linens and general housekeeping.

Kitchen Hand: Help prepare, finish and serve meals.

Cooking: Choose the menu, pick ingredients and cook delicious dishes.

What you get

1 day off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Lunch: You are entitled to a free lunch, every day of your stay.

Dinner: You are entitled to a free dinner, every day of your stay.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Pubs: Get discounts at nearby pubs.

Free Laundry: You can use our laundry room freely.

Free Tours: We’ll take you on tours and rides around town. For free!

Free Hiking Tours: We’ll take you on excursions and hikes around town. For free!

Free Events: Get free entrance for the best events in town.

Bikes at your disposal: You can use our bikes any time you want.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

Requirements

Intermediate English

Between 20 and 35 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Volunteer tasks :
1. Cleaning and Housekeeping
Making beds and cleaning rooms
Washing and folding laundry
Maintaining common areas (kitchen, lounge, bathrooms)
2. Social Events and Activities
Organizing events like family dinners, or game evenings
Leading tours or group activities
Encouraging guest engagement
3. Kitchen Assistance
Preparing or serving breakfast
Cleaning dishes and maintaining the kitchen
Stocking supplies

What You Get in Return :
Free accommodation
Three Meals/ access to the kitchen
Cultural experiences
Travel tips and networking opportunities
A fun vibe and place to call home in Shkoder, Albania!

Activities & Shift

Morning Shift 6 AM - 12 PM
● Check downstairs area is tidy and put all dishes away.
● Check each bathroom has toilet paper and tidy and clean periodically if necessary (only 2 rolls per toilet).
● Check which beds need to be made.
● Strip every bed and place sheets in wash.
● Remake each bed.
Afternoon Shift 12 PM - 6 PM
● This is primarily a reception shift.
● Please check the bathrooms for toilet paper.
● Please check the kitchen is clean, dishes put away (5 mins).
● Keep an eye on washing, drying, folding.
● Reception duties, including answering questions, checking in guests, renting bikes, towels.
Evening Shift 5 PM - 11 PM
● Mostly a reception shift.
● Check bathrooms for toilet paper and cleanliness.
● Once everyone has finished cooking dinner, ensure plates are cleaned, dried, and put away; wipe down counters.

Rules

House Rules:
● Please be mindful of noise after 11 PM.
● Even when you are not on shift, you represent the hostel. You are part of what makes this hostel have such a fun vibe!
● If you need to swap your shifts, please let us know we are all willing to help each other.
● Please do not sleep in beds with guests.
● If you need to pop out, please ensure someone is there to cover.