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Customer Support at The One Hostel Cat Ba

4.5
(25 reviews)25

The experience

If you are accepted for this role, your main role you will be taking care of guests and ensuring a positive experience.

You'll also handle online queries, providing helpful information and assisting with bookings.

This role is perfect for someone passionate about hospitality, great communication, and customer service. Help create a welcoming atmosphere for guests from around the world!

What you offer

5 hours of help per day

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

1 day off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Tours: Get discounts for tours and excursions around town.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Free Parties: Get free entrance for the best parties in town.

Yoga classes: Take free yoga classes at our place.

Fast Internet Access: High-speed internet for you to work remotely

Requirements

Intermediate English

Over 18 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

What we offer:
- Free accommodation in shared dorm and breakfast.
- 50% off on Food, Drinks, Tours, Motorbike Rental, Laundry.
- 1 day off per week (please let us know few days in advance).

Activities & Shift

Shift:

Daily shifts are 5 hours long.

One day off per week (flexible based on hostel needs and scheduling).

Rules

Maintain professionalism and kindness when interacting with guests.

Adhere to the hostel’s guidelines and policies to ensure consistent service quality.

Collaborate with the hostel team and contribute to a positive work environment.