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Hospitality / Reception - met more travelers during your travels!

5.0
(16 reviews)16

The experience

We are a relatively new hostel in Antigua Guatemala, and are currently looking for volunteers who want to learn about hospitality and guest relations.

Reception shifts are 7am-12pm (breakfast shift) or 4pm-9pm(night shift). Shifts included assisting with breakfast and family dinner, setting up for event night, and check-in/out of guests, etc.

You'll have lots of time to interact with travelers and our local lovely staff <3

What you offer

25 hours of help per week

Kitchen Hand: Help prepare, finish and serve meals.

Cleaning: Help clean the kitchen, bedrooms, bathrooms and common areas.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

2 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Lunch: You are entitled to a free lunch, every day of your stay.

Dinner: You are entitled to a free dinner, every day of your stay.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Tours: Get discounts for tours and excursions around town.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Free Laundry: You can use our laundry room freely.

Free Parties: Get free entrance for the best parties in town.

Free Events: Get free entrance for the best events in town.

Pub Crawls: Be a part of our pub crawls at local bars!

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

Requirements

Fluent English and Intermediate Spanish

Between 18 and 38 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

We are very focused on a comfortable, relaxing, and home-like experience here. We are NOT a party hostel. We are relatively strict about our quiet hours from 11pm until 7am as many of our guests are in Antigua to hike volcano acatenango - we focus on providing a good nights sleep and amazing food before and after the dificult hike. Being generally kind, helpful, and outgoing with guests would be something we would expect as well - or atleast an honest attempt to learn if this does not come naturally, as these are core parts of guest relations

Breakfast and dinner are prepared and included, for lunch we purchase staff groceries to home-cook in our full kitchen

Activities & Shift

Breakfast 7am - 12pm

7am-7:30am - help the morning cook get the coffee and breakfast started

7:30-am9:30am - take guests order, hikers receive breakfast first. bring breakfast to guests

9:30am-11:00am - help guests with checkout, luggage storage, and shuttle bookings. Make a list of rooms and beds for the cleaner to turn over

11a-12p - make order for market and grocery

Afternoon - 12p-5p

12p-2p -ensure guests are checked out and rooms are cleaned/being clean - run errands

2p-5p - check-in guests, upsell shuttles, services or drinks inform guests about family dinner night

Dinner 5p-10p
5p-10p - start preparing for family dinner.

6p-7p - set up for event night. prepare and serve family dinner, clean up after guests are done

7p-10p - finish event and clean up/late check ins

Rules

We do require a Fluency in English and an intermediate fluency in Spanish for this position. You will need to use both languages on a daily basis.