About the experience in: San Juan, Puerto Rico
Ireland
I had a great experience at the hostel, mainly because of the amazing team. The volunteers and staff created a welcoming, supportive environment, and I'm grateful for the lifelong friendships I made. However, the owner does not seem to value his staff, and I witnessed moments of little appreciation for the team. Communication and organization could be improved, and shifts can be more demanding than expected. Additionally, the final 'tips' given to volunteers appear to be conditional on leaving a review. With better management, this could be an even greater place to work.
7 months ago
CHARLES replied
Thank you for sharing your experience at Mango. We're glad you enjoyed the welcoming environment. We don't pay for reviews but tip our staff by weekly based on performance.
Unfortunately, in your last week, you didn't start on time or complete tasks, leading to extra work for your coworkers. Their extra effort was recognized through redistributed tips.