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Reception/Front office

4.5
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A experiência

Join our front office team at Green Elephant Backpackers in Cape Town. We’re looking for volunteers with previous hostel reception experience to help welcome guests, manage check-ins and reservations, answer questions, and support daily front desk operations. This is a hands-on role in a social, international backpackers environment, perfect for confident volunteers who enjoy guest interaction and teamwork.

Como você ajuda

25 horas por semana

Administração: Ajude nos sistemas de booking e pagamentos.

Recepção: Ajude recebendo e atendendo hóspedes.

Bartender: Prepare e sirva drinks e ajude a organizar estoques.

O que você ganha

2 dias livres por semana

Quarto compartilhado: Você terá uma cama em um quarto compartilhado, ou seja, irá dividir o quarto com outras pessoas.

Descontos em drinks: Ganhe descontos em drinks ou bebidas do nosso bar.

Descontos em hospedagem: Ganhe descontos para hospedar-se em outros hostels.

Lavanderia gratuita: Você pode usar nossa lavanderia gratuitamente.

Use nossa cozinha equipada: Fique à vontade para usar nossa cozinha para cozinhar sua própria comida.

Internet de Alta Velocidade: Internet de alta velocidade para você trabalhar remotamente

Espaço de Trabalho Dedicado: Espaço específico para você trabalhar remotamente

Requisitos

Inglês Fluente

Entre 24 e 35 anos

Recebe voluntários sozinhos (não aceita casal ou duplas)

Curso da Academy Como ser um worldpacker extraordinário

Nacionalidades: todas menos África do Sul

Passaporte da União Européia

Visto ou cidadania dos Estados Unidos

Seguro viagem

O que não está incluso

Passagens, seguro viagem, transporte e visto

Detalhes

In exchange for 5 hours per day, 5 days per week, we offer shared accommodation in a dorm (female-only or mixed, depending on your preference). You’ll have access to a fully equipped kitchen, free Wi-Fi, laundry facilities, a swimming pool, common lounge areas, and a social backpackers environment. You’ll also have plenty of free time to explore Cape Town, including Table Mountain, Lion’s Head, beaches, the V&A Waterfront, local markets, hikes, and day trips around the city.

Atividades & Turnos

Welcome guests and assist with check-ins and check-outs

Manage reservations and update booking systems

Answer guest questions in person, by phone, and WhatsApp

Provide local tips and help guests plan their stay in Cape Town

Handle basic front office admin and cash procedures

Communicate with housekeeping and operations teams

Keep the reception area tidy, organised, and welcoming

Follow front office procedures, safety rules, and house policies

Regras

Rules & Values

At Green Elephant, we value a safe, respectful, and well-run environment. All Worldpackers are expected to live these values:

Respect – Treat guests, staff, and fellow volunteers with kindness and professionalism

Accountability – Arrive on time, complete assigned tasks, and take responsibility for your shift

Service Mindset – Be friendly, helpful, and guest-focused at all times

Teamwork – Support the team and communicate clearly with staff and other volunteers

Integrity – Be honest, trustworthy, and follow house rules and procedures

Cleanliness & Care – Respect shared spaces, keep your dorm tidy, and look after the property

Learning & Growth – Be open to feedback and willing to learn how we operate

Important House Rules

No drugs on the property

No guests allowed in volunteer sleeping areas

Follow shift schedules and notify management in advance if you are unwell or delayed

Alcohol is allowed only in designated areas and in moderation

All safety, security, and front office procedures must be followed

Trial Period

All Worldpackers start with a short trial period. This allows both you and Green Elephant to confirm that the role, responsibilities, and working style are a good fit. If expectations are not met, the placement may be ended during or after the trial period.

We welcome volunteers who are responsible, respectful, and excited to be part of our community.