Reception/Front office

4.5

(6 reseñas)6

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La experiencia

Join our front office team at Green Elephant Backpackers in Cape Town. We’re looking for volunteers with previous hostel reception experience to help welcome guests, manage check-ins and reservations, answer questions, and support daily front desk operations. This is a hands-on role in a social, international backpackers environment, perfect for confident volunteers who enjoy guest interaction and teamwork.

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Que ofreces?

25 horas de ayuda por semana

Administración: Ayuda con el sistema de reservas y los pagos.

Recepción: Ayuda con los check-ins, check-outs y atiende a los huéspedes.

Bartending: Prepara, sirve y haz inventario de las bebidas.

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Lo que obtienes

2 dias libres por semana

Habitación compartida: Tendrás una cama en un cuarto compartido con otros viajeros.

Descuentos en tragos: Obtén descuentos en comidas y bebidas de nuestro bar.

Descuentos en alojamiento: Obtén descuentos para quedarte en otros hostales.

Puedes usar libremente nuestra lavandería.: Hay un lugar especial donde se lava la ropa sin costo.

Utilice nuestra cocina equipada: Siéntete libre de usar nuestra cocina y preparar tu comida deliciosa.

Internet de Alta Velocidad: Internet de alta velocidad para trabajar remotamente

Espacio de Trabajo Dedicado: Espacio específico para trabajar remotamente

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Requisitos

Inglés Fluído

Entre 24 y 35 años

Admite voluntarios solos (no admite parejas o dúos)

Curso de la Academy Cómo ser un Worldpacker increíble

Eres afuera de Sudáfrica

Pasaporte de la Unión Europea

Visado o ciudadanía de Estados Unidos

Seguro de viaje

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Lo que no está incluído

Vuelos, Seguro de Viaje, Transporte Interno y Visa

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Programa detallado

In exchange for 5 hours per day, 5 days per week, we offer shared accommodation in a dorm (female-only or mixed, depending on your preference). You’ll have access to a fully equipped kitchen, free Wi-Fi, laundry facilities, a swimming pool, common lounge areas, and a social backpackers environment. You’ll also have plenty of free time to explore Cape Town, including Table Mountain, Lion’s Head, beaches, the V&A Waterfront, local markets, hikes, and day trips around the city.

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Actividades & Turnos

Welcome guests and assist with check-ins and check-outs

Manage reservations and update booking systems

Answer guest questions in person, by phone, and WhatsApp

Provide local tips and help guests plan their stay in Cape Town

Handle basic front office admin and cash procedures

Communicate with housekeeping and operations teams

Keep the reception area tidy, organised, and welcoming

Follow front office procedures, safety rules, and house policies

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Reglas

Rules & Values

At Green Elephant, we value a safe, respectful, and well-run environment. All Worldpackers are expected to live these values:

Respect – Treat guests, staff, and fellow volunteers with kindness and professionalism

Accountability – Arrive on time, complete assigned tasks, and take responsibility for your shift

Service Mindset – Be friendly, helpful, and guest-focused at all times

Teamwork – Support the team and communicate clearly with staff and other volunteers

Integrity – Be honest, trustworthy, and follow house rules and procedures

Cleanliness & Care – Respect shared spaces, keep your dorm tidy, and look after the property

Learning & Growth – Be open to feedback and willing to learn how we operate

Important House Rules

No drugs on the property

No guests allowed in volunteer sleeping areas

Follow shift schedules and notify management in advance if you are unwell or delayed

Alcohol is allowed only in designated areas and in moderation

All safety, security, and front office procedures must be followed

Trial Period

All Worldpackers start with a short trial period. This allows both you and Green Elephant to confirm that the role, responsibilities, and working style are a good fit. If expectations are not met, the placement may be ended during or after the trial period.

We welcome volunteers who are responsible, respectful, and excited to be part of our community.