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Reception/Front office

4.5
(6 Bewertungen)6

Das Erlebnis

Join our front office team at Green Elephant Backpackers in Cape Town. We’re looking for volunteers with previous hostel reception experience to help welcome guests, manage check-ins and reservations, answer questions, and support daily front desk operations. This is a hands-on role in a social, international backpackers environment, perfect for confident volunteers who enjoy guest interaction and teamwork.

Was Sie anbieten

25 Stunden Hilfe pro Woche

Verwaltung: Hilf bei Buchungssystemen und Zahlungen.

Rezeption: Hilf bei Check-ins, Check-outs und Gästebetreuung.

Barkeeper: Mixe und serviere Getränke und hilf bei der Verwaltung des Getränkebestands.

Was Sie bekommen

2 freie Tage pro Woche

Gemeinschaftszimmer: Du bekommst ein Bett in einem Gemeinschaftszimmer, was bedeutet, dass du dir den Raum mit anderen Reisenden teilst.

Rabatte auf Getränke: Erhalte Rabatte für Getränke aus unserer Bar.

Rabatte auf Unterkunft: Erhalte Rabatte für deinen Aufenthalt in anderen Hostels.

Kostenlose Wäsche: Du kannst unseren Waschraum frei nutzen.

Nutze unsere ausgestattete Küche: Nutze gerne unsere Küche und bereite dein eigenes leckeres Essen zu.

Schneller Internetzugang: Hochgeschwindigkeits-Internet, damit du remote arbeiten kannst

Dedizierter Arbeitsplatz: Spezieller Bereich, damit du remote arbeiten kannst

Anforderungen

Fließend Englisch

Zwischen 24 und 35 Jahre alt

Empfängt nur Einzelreisende (akzeptiert keine Paare oder Partner)

Academy Kurs How to become an outstanding Worldpacker

Nicht aus Südafrika stammen

Europäischer Union Reisepass

Visum oder Staatsbürgerschaft der Vereinigten Staaten

Reiseversicherung

Was nicht inbegriffen ist

Flüge, Reiseversicherung, interne Transportmittel und Visum

Programmdetails

In exchange for 5 hours per day, 5 days per week, we offer shared accommodation in a dorm (female-only or mixed, depending on your preference). You’ll have access to a fully equipped kitchen, free Wi-Fi, laundry facilities, a swimming pool, common lounge areas, and a social backpackers environment. You’ll also have plenty of free time to explore Cape Town, including Table Mountain, Lion’s Head, beaches, the V&A Waterfront, local markets, hikes, and day trips around the city.

Aktivitäten & Schichten

Welcome guests and assist with check-ins and check-outs

Manage reservations and update booking systems

Answer guest questions in person, by phone, and WhatsApp

Provide local tips and help guests plan their stay in Cape Town

Handle basic front office admin and cash procedures

Communicate with housekeeping and operations teams

Keep the reception area tidy, organised, and welcoming

Follow front office procedures, safety rules, and house policies

Regeln

Rules & Values

At Green Elephant, we value a safe, respectful, and well-run environment. All Worldpackers are expected to live these values:

Respect – Treat guests, staff, and fellow volunteers with kindness and professionalism

Accountability – Arrive on time, complete assigned tasks, and take responsibility for your shift

Service Mindset – Be friendly, helpful, and guest-focused at all times

Teamwork – Support the team and communicate clearly with staff and other volunteers

Integrity – Be honest, trustworthy, and follow house rules and procedures

Cleanliness & Care – Respect shared spaces, keep your dorm tidy, and look after the property

Learning & Growth – Be open to feedback and willing to learn how we operate

Important House Rules

No drugs on the property

No guests allowed in volunteer sleeping areas

Follow shift schedules and notify management in advance if you are unwell or delayed

Alcohol is allowed only in designated areas and in moderation

All safety, security, and front office procedures must be followed

Trial Period

All Worldpackers start with a short trial period. This allows both you and Green Elephant to confirm that the role, responsibilities, and working style are a good fit. If expectations are not met, the placement may be ended during or after the trial period.

We welcome volunteers who are responsible, respectful, and excited to be part of our community.