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Reception/Front office

4.5
(6 avis)6

L'expérience

Join our front office team at Green Elephant Backpackers in Cape Town. We’re looking for volunteers with previous hostel reception experience to help welcome guests, manage check-ins and reservations, answer questions, and support daily front desk operations. This is a hands-on role in a social, international backpackers environment, perfect for confident volunteers who enjoy guest interaction and teamwork.

Ce que vous offrez

25 heures d'aide par semaine

Administration: Aider avec les systèmes de réservation et les paiements.

Réception: Aider aux enregistrements, départs et assistance aux clients.

Service de bar: Préparer et servir des boissons et aider à maintenir l'inventaire des boissons.

Ce que vous recevez

2 jours de congé par semaine

Dortoir partagé: Vous aurez un lit dans une chambre partagée, ce qui signifie que vous partagerez la même chambre avec d'autres voyageurs.

Réductions sur les Boissons: Obtenez des réductions sur les boissons de notre bar.

Réductions sur l'Hébergement: Obtenez des réductions pour votre séjour dans d'autres auberges.

Laverie Gratuite: Vous pouvez utiliser notre buanderie librement.

Utilisez notre cuisine équipée: N'hésitez pas à utiliser notre cuisine et préparer vos propres délicieux repas.

Accès Internet Rapide: Internet haut débit pour travailler à distance

Espace de Travail Dédié: Espace spécifique pour travailler à distance

Exigences

Courant Anglais

Entre 24 et 35 ans

Accueille uniquement les volontaires solo (n'accepte pas les couples ou partenaires)

Cours Academy How to become an outstanding Worldpacker

Être originaire d'un pays autre que Afrique du Sud

Passeport de l'Union européenne

Visa ou citoyenneté des États-Unis

Assurance voyage

Ce qui n'est pas inclus

Vols, assurance voyage, transport interne et visa

Détails du programme

In exchange for 5 hours per day, 5 days per week, we offer shared accommodation in a dorm (female-only or mixed, depending on your preference). You’ll have access to a fully equipped kitchen, free Wi-Fi, laundry facilities, a swimming pool, common lounge areas, and a social backpackers environment. You’ll also have plenty of free time to explore Cape Town, including Table Mountain, Lion’s Head, beaches, the V&A Waterfront, local markets, hikes, and day trips around the city.

Activités et horaires

Welcome guests and assist with check-ins and check-outs

Manage reservations and update booking systems

Answer guest questions in person, by phone, and WhatsApp

Provide local tips and help guests plan their stay in Cape Town

Handle basic front office admin and cash procedures

Communicate with housekeeping and operations teams

Keep the reception area tidy, organised, and welcoming

Follow front office procedures, safety rules, and house policies

Règles

Rules & Values

At Green Elephant, we value a safe, respectful, and well-run environment. All Worldpackers are expected to live these values:

Respect – Treat guests, staff, and fellow volunteers with kindness and professionalism

Accountability – Arrive on time, complete assigned tasks, and take responsibility for your shift

Service Mindset – Be friendly, helpful, and guest-focused at all times

Teamwork – Support the team and communicate clearly with staff and other volunteers

Integrity – Be honest, trustworthy, and follow house rules and procedures

Cleanliness & Care – Respect shared spaces, keep your dorm tidy, and look after the property

Learning & Growth – Be open to feedback and willing to learn how we operate

Important House Rules

No drugs on the property

No guests allowed in volunteer sleeping areas

Follow shift schedules and notify management in advance if you are unwell or delayed

Alcohol is allowed only in designated areas and in moderation

All safety, security, and front office procedures must be followed

Trial Period

All Worldpackers start with a short trial period. This allows both you and Green Elephant to confirm that the role, responsibilities, and working style are a good fit. If expectations are not met, the placement may be ended during or after the trial period.

We welcome volunteers who are responsible, respectful, and excited to be part of our community.