Please read these Terms of Service carefully and thoroughly as they contain important information about your rights, remedies and obligations. By accessing or using Worldpackers’ services, you (“Traveler,” “User,” or “Volunteer”) agree to abide by these Terms of Service and be bound by them.
Last Update: 06 de Junho de 2025
Thank you for using Worldpackers' services!
These Terms of Service ("Terms") constitute a binding agreement ("Agreement") between you and Worldpackers (as defined below), governing your access to and use of the interface that Worldpackers is using to provide and manage an Epic Trip (“Group Trips”, “Epic Trip”, “Epic Experience”).
Our Privacy Policy contains a description of collection and use of personal information by Worldpackers' related to your access to and use of the Worldpackers Group Trips services.
1.1 Worldpackers Group Trips are designed to offer an immersive and transformative experience for volunteers, seamlessly blending meaningful community service with cultural exchange. This unique program bridges the gap between enthusiastic volunteers and impactful projects in various areas like eco-agriculture, wildlife conservation, and animal care across the globe.
By enrolling in an Epic Trip, volunteers enter into a binding contract with Worldpackers, wherein they commit to actively participate in volunteer projects while respecting and adapting to new cultures. The central idea of this relationship is based on mutual respect, learning, and contribution to sustainable practices. Volunteers are expected to engage wholeheartedly in the projects, bringing their skills, enthusiasm, and open-mindedness to the table. In return, Worldpackers, along with the host communities, provide a structured environment where volunteers can grow personally and professionally.
The development of each project under this program is meticulously planned to ensure it aligns with the broader goals of community development and environmental sustainability. The projects are selected based on their impact and the unique experiences they offer. Volunteers are given clear guidelines on their roles and responsibilities, including predefined volunteering hours and a list of activities, ensuring they are well-prepared for their journey.
The relationship between Worldpackers, the host, and the volunteer is collaborative and supportive. Worldpackers ensures that the volunteers are well-informed and prepared for their trip, providing them with a direct line of communication to their trip coordinator and host. This ensures any queries or concerns are promptly addressed, fostering a sense of security and belonging.
Furthermore, the volunteers' journey with Worldpackers doesn't just end with the trip. The experience is designed to be a stepping stone in their personal and professional development. On successful completion of their trip, volunteers are awarded a Certificate of Volunteering, recognizing their efforts and contributions. This certificate is not just a token of appreciation but also a testament to their skills and experiences gained, which can be a valuable addition to their professional portfolio.
In summary, the Worldpackers' Group Trips are more than just travel experiences; they are a commitment to personal growth, community service, and cultural exchange, underpinned by a well-structured and supportive relationship between the volunteer, Worldpackers, and the host communities. Each project is carefully designed to ensure it meets the needs of the local community while providing a fulfilling and enriching experience for the volunteer.
2.1 You must be at least 18 years old and capable of entering binding agreements to attend a Worldpackers' Epic Trip. By accessing it, you confirm that you are 18 years or older and have the legal capacity to enter into a contract.
2.2 You must meet the requirements stated on the Worldpackers' Group Trips position selected, such as languages, certifications and/or any other information requested by Worldpackers in order to confirm your trip. This ensures that you will get the best from your experience.
2.3 To participate in a Worldpackers' Epic Trip, you must obtain Travel Insurance and provide proof to the Worldpackers team before the in-country experience begins and within the platform deadlines. The Travel Insurance must cover the entire duration of the in-country experience, including arrival and departure dates. Partial-duration insurance will not be accepted.
It should also comply with the coverage specifications provided by Worldpackers during the pre-departure phase, such as medical, repatriation and trip cancellations. Worldpackers is not responsible for arranging travel or health insurance; this remains the sole responsibility of the Traveler.
In the event that such insurance is not secured within the deadlines proposed, the Traveler’s Epic Trip may be canceled by Worldpackers.
2.4 The Traveler is solely responsible for all costs related to accommodations, food, airfares, ground transportation, serious illnesses, accidents, and any other unforeseen travel expenses.
2.5 Due to extraordinary or unavoidable circumstances, the chosen Epic Trip may present alterations and, without prior notice, adjustments might be needed to accommodate the new conditions presented. Such adjustments, mostly minor ones, may take place at any given time from the moment the experience is booked on Worldpackers up to the end of the in loco experience with the Host.
3.1 Worldpackers' Group Trips are provided by Worldpackers in partnership with a Worldpackers host and/or a third-party partner.
3.2 Worldpackers' Group Trips facilitate tailored group volunteer trips to social, environmental, and ecological projects around the world.
3.3 Each Worldpackers' Group Trips service includes:
3.3.1 Pre-departure support with dedicated Support team through different channels;
3.3.2 Access to the Program Guide of the chosen project;
3.3.3 Access to a Worldpackers’ Pack+ Solo membership;
3.3.4 Benefits as mentioned on the given experience web page used for purchase (such as meals, accommodation, airport pickup, 24/7 in-country support, classes and volunteer certificate - if any of them are mentioned).
3.4 Worldpackers' Group Trips service does not include:
3.4.1 Flight tickets;
3.4.2 Travel Insurance;
3.4.3 Medical Insurance or medical advice in general;
3.4.4 Visas and documentation;
3.4.5 Any optional add-on activities or services not explicitly mentioned on the given experience web page used for purchase.
4.1 Worldpackers reserves the right to modify these Terms at any time in accordance with this provision. If we change these Terms, we will provide the Volunteer with the revised Terms.
4.2 If you disagree with the amended Terms, you may terminate this Agreement with immediate effect by deleting your User Account on your Account Settings. We will inform you of your right to terminate the Agreement in the notification email. If you do not terminate your Agreement prior to the effective date of the amended Terms, your continued access to or use of the Worldpackers' Group Trips service constitutes your agreement to said amended Terms.
5.1 Worldpackers may, in its sole discretion, allow Users to (i) create, upload, post, send, receive, and store content, such as text, photos, audio, video, or other materials and information regarding their Group Trips.
5.2 By sharing User Content related to Worldpackers' Group Trips, you grant us a worldwide, transferable, sublicensable, perpetual, irrevocable, royalty-free license to use it to promote the Worldpackers Platform and its products. Unless you provide specific consent, we don't claim proprietary rights over your User Content. You also revoke any rights you may have related to any sort of damage suffered by the content shared.
5.3 Do not post content that is fraudulent, misleading, defamatory, obscene, promotes discrimination, violence, or violates any Worldpackers policy. We may remove such content without warning if it violates these terms.
5.4 We respect copyright laws. If you believe any content on Worldpackers infringes your copyright, please contact us at epictrips-support@worldpackers.com
6.1 WORLDPACKERS
6.1.1 Worldpackers commits to providing support and addressing all inquiries up until the volunteer's departure, offering remote assistance through Worldpackers' official channels. Upon the Volunteer's arrival in the destination country, the responsibility for providing support shifts entirely to the Host or Third Party involved. Travelers will be provided with the contact information necessary to get in touch with either Worldpackers’ team members and the in-country support offered; both contacts will be available on their Program Guide
6.1.2 Any arrangements made between the Traveler and the Host or Third Party involved that are not included in these Terms of Service - such as financial aid, service or overtime - are not verified by Worldpackers. In such cases, it is mandatory to report the situation to the Worldpackers team at epictrips@worldpackers.com for platform quality measures to be taken.
6.1.3 Worldpackers does not cover any personal property damages or losses, and it is not responsible for theft or damage caused by Users during the experience. Contacting local authorities and communicating the Worldpackers team about any incident is advised;
6.1.4 Worldpackers is not responsible for arranging documentation, including travel or health insurance, tickets, visas, vaccines, or any procedures related to local legislation. It is the responsibility of the Traveler to prepare and manage their own documentation. Additionally, Worldpackers will not be held liable for any damages of any nature, including but not limited to accidents that occur, adverse weather events impacting transfers, air travel, ground transportation, accommodations, meals, or in extreme cases, risks to life including death during the trip;
6.1.5 You agree that certain Experiences, Events, Other Host Services or Group Payment Service may carry inherent risks, and that by participating in such services you choose to voluntarily assume such risks. For example, some Host Services may pose a risk of illness, bodily injury, disability or death, and you have the freedom and right to take such risks by choosing to participate in such Host Services. You assume full responsibility for your choices before, during and after participating in a Host Service or Group Payment Service;
6.1.6 Worldpackers is not liable for any actions or omissions of Third Parties, nor for taking legal action / providing legal advice regarding any eventual criminal or unlawful acts performed by Third Parties; in such events, the case must be reported and discussed directly with the local authorities.
6.1.7 Worldpackers does not guarantee or represent the accuracy, reliability, completeness or correctness of the information given by the host on the website.
6.1.8 Worldpackers is not liable for any consequential losses caused by breaches of contract or of any statutory duty, negligence or otherwise, suffered by the Traveler.
6.1.9 Worldpackers is only liable for losses and damages related exclusively to the total amount of Registration and Program Fees paid by the Volunteer for that specific Epic Trip.
6.2 VOLUNTEER
6.2.1 The Volunteer is responsible for paying both the Registration and Program Fees within the deadlines informed on the platform.
6.2.1.1 The Volunteer must pay the Registration Fee to book their spot in an Group Trips experience. Each Registration Fee payment is valid for 1 (one) Group Trips booking, and it does not guarantee the Group Trips experience confirmation.
6.2.1.2 The Volunteer must pay the Program Fee to confirm their Epic Trip experience. In the absence of the Program Fee payment within the deadlines informed on the platform, the Epic Trip experience will be automatically canceled due to failure to meet deadlines.
6.2.1.3 The deadline for payment of the Program Fee is determined by the earlier of the following two dates: 90 days following the payment of the Registration Fee, or 30 days prior to the start date of the trip.
6.2.2 The Volunteer is responsible for providing all documentation required prior to the start date of the Epic Trip, within the deadlines informed on the platform.
6.2.2.1 Documentation may include Travel Insurance coverage letters, flight and other means of transportation tickets/information, passport number, dietary restrictions and allergies information, criminal records and any other documentation required prior to the start of the trip.
6.2.3 The Volunteer is responsible for carrying out independent research regarding visas, passport and documentation, vaccinations, border requirements to enter the destination country and any other information that may be requested upon arrival.
6.2.4 The volunteer is responsible for reading both the Program Guide and the web page for sales thoroughly.
6.2.5 As a Volunteer, you agree to leave the Project no later than the date and time specified by the Host in the Program Guide. If you stay in the Project beyond the agreed period of checkout without the consent of the Host, you will no longer be licensed to remain in the Project, and the Host will have the right to request your departure in a manner consistent with applicable law.
6.2.6 The Volunteer must review and sign Worldpackers’ Group Trips Release & Waiver of Liability Agreement prior to the trip start date. The Host may request program-specific additional signatures, which should be reviewed and signed by the Traveler.
6.3 HOST
6.3.1 Upon arrival, the host must provide an orientation to the volunteers covering safety protocols, project objectives, daily schedules, and local customs.
6.3.2 The host should offer ongoing support to volunteers throughout their stay, addressing any concerns or issues that arise and facilitating a positive experience.
6.3.3 The host is tasked with providing a safe living and volunteering environment and having a plan in place for medical emergencies.
6.3.3.1 The host is responsible for double-checking the volunteers’ dietary restrictions and allergies as informed on the Epic bookings page, as well as for providing meals and accommodation that are safe for such travelers.
6.3.3.2 The host is also responsible for adhering to local laws and regulations, particularly in relation to health, safety, and volunteer well-being.
6.3.4 The host must adhere to any agreements made through the Worldpackers platform and not engage in any activities or requests that contradict the terms established.
6.3.5 The Host is responsible for offering the promoted benefits as described on the volunteer position page, including but not limited to accommodations, meals, volunteering activities, certificates and any other offerings previously stated.
7.1 In this Agreement, “Changes” refer to adjustments to experience start dates, time slots, or the Epic Trip itself.
7.1.1 Volunteers may change a confirmed Epic Trip up to 14 days prior to the start date of the Trip through the payment of the difference between the prior Program Fee and the newly selected one - if any pricing differences are presented.
7.1.2 Volunteers may change a confirmed Epic Trip with 13 days or less prior to the start date of the Trip upon an extra fee of USD 150, plus the payment of the difference between the prior Program Fee and the newly selected one (if applicable).
7.1.3 In case the further payments aforementioned are not completed during the deadline informed on the platform, this Epic Trip will be considered canceled instead. In such cases, Cancellation Rules and Conditions.
7.1.4 In case of any Changes, either requested by the Traveler, the Host and/or Worldpackers at any moment, Worldpackers will not offer any reimbursements nor refunds regarding extra costs incurred on the Traveler’s Trip, including but not limited to transportation tickets, documentation and visas, Travel Insurance, nor any other related expenses.
8.1 In case the Volunteer cancels a confirmed Epic Trip up to 30 days prior to the Trip start date:
8.1.1 Basic Worldpackers' Group Trips Plan: The Program Fee amount paid will be fully refunded as credits on the Worldpackers platform, valid for 12 months starting from the date of the cancellation request. The Registration Fee will not be refunded.
8.1.2 Budget-Savvy Worldpackers' Group Trips Plan: The amount paid for both the Program Fee and the Registration Fee will be 50% refunded. The refund will be made to the same credit card used for purchasing the plan.
8.1.3 Full Flex Worldpackers' Group Trips Plan: The amount paid for both the Program Fee and the Registration Fee will be 100% refunded. The refund will be made to the same credit card used for purchasing the plan.
8.2 In case the Volunteer cancels a confirmed Epic Trip booking between 15 and 29 days prior to the Trip start date:
8.2.1 Basic Worldpackers' Group Trips Plan: The Program Fee amount paid will be partially refunded (50%) as credits on the Worldpackers platform, valid for 12 months starting from the date of the cancellation request. The Registration Fee will not be refunded.
8.2.2 Budget-Savvy Worldpackers' Group Trips Plan: The amount paid for both the Program Fee and the Registration Fee will be 50% refunded as credits on the Worldpackers platform, valid for 12 months starting from the date of the cancellation request.
8.2.3 Full Flex Worldpackers' Group Trips Plan: The amount paid for both the Program Fee and the Registration Fee will be 100% refunded as credits on the Worldpackers platform, valid for 12 months starting from the date of the cancellation request.
8.3 In case the Volunteer cancels a confirmed Epic Trip booking within 14 days or less prior to the Trip start date, or in case of a no-show:
8.3.1 Basic Worldpackers' Group Trips Plan: The amount paid for both the Program Fee and the Registration Fee will not be refunded.
8.3.2 Budget-Savvy Worldpackers' Group Trips Plan: The Registration Fee amount paid will be partially refunded (50%) as credits on the Worldpackers platform, valid for 12 months starting from the date of the cancellation request. The Program Fee will not be refunded.
8.3.3 Full Flex Worldpackers' Group Trips Plan: The Registration Fee amount paid will be 100% refunded as credits on the Worldpackers platform, valid for 12 months starting from the date of the cancellation request. The Program Fee will not be refunded.
8.4 In case the Epic Trip booking gets cancelled due to failure to meet deadlines:
8.4.1 In the absence of the Program Fee payment within the deadlines informed on the platform, the Epic Trip booking will be automatically canceled.
8.4.2 In case the documentation requested isn’t sent within the deadlines informed on the platform, the Epic Trip booking may be canceled.
8.5 In case either Worldpackers or the Host or Third Party cancels the Epic Trip:
8.5.1 In the event that either Worldpackers or the Host cancels the Epic Trip experience at any time, the Volunteer will be refunded for the amount paid for both the Registration and the Program Fees.
8.5.2 Worldpackers reserves the right to cancel any Epic Trip experiences. In such events, Worldpackers will reach out to the Traveler with as much anticipation as possible to present the options available.
8.5.2.1 Possible cancellation reasons are 1) when the minimum number of participants stipulated by the Host is not met, and 2) in the face of extraordinary or unavoidable circumstances.
8.6 In case of any Cancellations, either requested by the Traveler, the Host and/or Worldpackers at any moment, Worldpackers will not be liable for any refunds nor compensations regarding extra costs incurred on the Traveler’s Trip, including but not limited to transportation tickets, documentation and visas, Travel Insurance, nor any other related expenses.
8.7 In case the Volunteer requests a refund within 07 days after the purchase date:
8.7.1 If the Traveler enters into a contract with Worldpackers Corp. and hasn’t used Worldpackers’ services, the full amount paid can be refunded according to the cooling-off period laws in the USA. Worldpackers’ Group Trips service usage includes getting exclusive support from Worldpackers about the experience and attending the in loco experience.
8.7.2 If the Traveler enters into a contract with Worldpackers S.A., the full amount paid can be refunded according to the Brazilian Consumer Code.
9.1 We appreciate and encourage feedback, comments and suggestions for improvements to the Worldpackers Platform ("Feedback"). You can send us Feedback via epictrips-support@worldpackers.com.
9.2 Any Feedback you send us will be considered non-confidential and will not be deemed your property. By submitting Feedback, you give us a worldwide, non-exclusive, royalty-free, irrevocable, sublicenseable and perpetual license to use and publish those ideas and materials for any purpose without paying you for it.
10.1 If your country of residence is Brazil, you are entering into a contract with Worldpackers S.A.
10.2 If your country of residence is not Brazil, you are entering into a contract with Worldpackers Corp., 299 Alhambra Cir, Suite 403 Coral Gables, 33134, USA.
10.3. If you have any questions about these Terms, any complaints or suggestions, please contact us by email at epictrips-support@worldpackers.com.
