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Reception & Guest Experience Volunteers in Vang Vieng, Laos

The experience

Join our team and help create amazing experiences for our guests in beautiful Vang Vieng! You’ll assist with check-ins, handle payments, update guest profiles, and help organize activities. Volunteers also support basic housekeeping and guest communication. It’s a great opportunity to develop hospitality skills, make new friends, and enjoy Laos’ stunning natural scenery.

What you offer

5 hours of help per day

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Party Promoter: Help organise and promote parties and social activities.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

1 day off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Lunch: You are entitled to a free lunch, every day of your stay.

Dinner: You are entitled to a free dinner, every day of your stay.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Tours: Get discounts for tours and excursions around town.

Free Laundry: You can use our laundry room freely.

Dedicated Workspace: Specific space for you to work remotely

Requirements

Beginner English

Between 18 and 50 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Volunteer Program

Location: Vang Vieng, Laos
Duration: Minimum 1 month – maximum 3 months
Type: Volunteer exchange for accommodation & meals

About the Program

We welcome volunteers who love travel, culture, and want to experience a professional hotel environment in one of Laos’ most famous tourist destinations. This is a great opportunity to gain hands-on experience in the hospitality and tourism industry, make international friends, and explore the stunning mountains and unique river activities of Vang Vieng.

Assist with Check-Ins, Handle Payments, Update Guest Profiles, Prepare for Busy Periods, when End of Shift 1. Handover: Brief the next shift on any pending tasks or important information. Ensure all guest details and transactions are properly recorded and up to date. Final Check: Confirm that all guest profiles are accurately updated and that no important tasks have been overlooked. Report any issues or challenges.

Activities & Shift

Main Responsibilities

Front Desk Support: welcoming guests, providing basic tourist information.

Activity Organization: small events for guests, guided tours, cultural exchange activities.

Marketing & Social Media: assisting with photography, videography, and posting on social media.

Light Housekeeping: tidying common areas (lobby, lounge, kitchen).

🎁 Benefits

Free accommodation: staff dormitory.

Meals included: lunch and dinner daily.

Opportunities to join hotel tours/activities at discounted rates.

Cultural exchange and hands-on experience in the hospitality and tourism industry.

Certificate of completion (if requested).

⏰ Schedule

Volunteers will help us 5 hours per day with 1 day off per week, on a shift basis:

Shift 1: 7:00 AM – 12:00 PM

Shift 2: 12:00 PM – 5:00 PM

Shift 3: 5:00 PM – 10:00 PM

✅ Requirements

Age 18 or above.

Basic English communication (additional languages are a plus).

Friendly, energetic, and enjoys cultural exchange.

Responsible, proactive, and able to collaborate well in a team.

Rules

📝 Volunteer Rules

Attendance: Volunteers must attend their assigned shifts. If unable to come, notify the supervisor at least 24 hours in advance.

Schedule: Each shift is 5 hours/day, 1 day off per week. Volunteers must follow their assigned shift schedule.

Uniform: Volunteers are required to wear the hotel uniform during their shifts.

Conduct: Volunteers must maintain professionalism, be polite to guests and staff, and respect hotel property.

Accommodation & Meals: Dormitory accommodation and meals are provided. Volunteers must keep their living space clean.

Safety: Follow hotel safety rules at all times. No unsafe behavior is allowed.

Communication: Maintain good communication with team members and supervisors.