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Help us with Reception and Administration!

5.0
(2 reviews)2

The experience

Join our close-knit team and become part of the heartbeat of our hostel. As a Reception and Administration Volunteer, you’ll help welcome guests, support check-ins and check-outs, share tips about Valladolid, and keep our reception area organised. The tasks are simple and we provide full training, so all you need is a positive attitude and a willingness to help.

What you offer

6 hours of help per day

Kitchen Hand: Help prepare, finish and serve meals.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

Bartending: Make and serve drinks and help maintain the beverages inventory.

What you get

2 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Lunch: You are entitled to a free lunch, every day of your stay.

Dinner: You are entitled to a free dinner, every day of your stay.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Pubs: Get discounts at nearby pubs.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Tours: Get discounts for tours and excursions around town.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Free Laundry: You can use our laundry room freely.

Free Hiking Tours: We’ll take you on excursions and hikes around town. For free!

Get free drinks or beverages.: Drink up! Get free and tasty drinks for yourself.

Free Parties: Get free entrance for the best parties in town.

Free Events: Get free entrance for the best events in town.

Bikes at your disposal: You can use our bikes any time you want.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Certificate: Get a certificate of completion after you finish your experience.

Fast Internet Access: High-speed internet for you to work remotely

Dedicated Workspace: Specific space for you to work remotely

Requirements

Intermediate English or Intermediate Spanish

Between 18 and 30 years old

Welcomes solo volunteers, couples, and partners of volunteers

Be from outside Mexico

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Our volunteer program is designed to be simple, collaborative, and centred on communication. When you arrive, we give you an orientation to help you understand how the hostel works, what your tasks are, and how you can make the most of your stay. You will have a clear schedule, ongoing support, and the freedom to bring your own ideas to help improve the guest experience. We treat volunteers as part of the team, and we always work together to create a plan that feels fair, enjoyable, and balanced for everyone.

Activities & Shift

Your shift runs from 12 to 4 in the afternoon. During this time, your focus is to help create a welcoming and friendly atmosphere for guests. You do not need to stay seated at the front desk the entire time. You can move around the common areas, greet travellers as they walk in, answer questions, help with check-ins and check-outs, organise the reception space, and keep an eye on anything that may need attention. You may also help with simple admin tasks such as confirming reservations, responding to messages, or directing guests to cenotes, food spots, or transportation. Your role is to be present, supportive, and approachable while keeping the hostel running smoothly during the afternoon hours.

Rules

We keep rules simple because we prioritise respect and communication. The hostel is very flexible and accommodating, and we plan schedules together so they work for both the volunteer and the team. We only ask that volunteers show up on time, communicate openly about any changes or needs, respect shared spaces, and treat guests and staff with kindness. If anything comes up, we talk about it and adjust so that everyone feels comfortable and supported.