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Reception & Guest Experience – Be the First Smile in Valladolid!

The experience

Do you enjoy helping people, being organized, and sharing tips? We’re looking for a Guest Experience Assistant to support our reception team. You’ll welcome travelers, help with check-ins/check-outs, and share the best local tips about cenotes, ruins, and culture. Also help to serve breakfast sometimes. Sell tours and share experiences. Bartending is also a possibility.

Your mission: make guests feel at home from the first “hola”.

What you offer

25 hours of help per week

Kitchen Hand: Help prepare, finish and serve meals.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

Bartending: Make and serve drinks and help maintain the beverages inventory.

What you get

2 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Pubs: Get discounts at nearby pubs.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Tours: Get discounts for tours and excursions around town.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Get free drinks or beverages.: Drink up! Get free and tasty drinks for yourself.

Free Parties: Get free entrance for the best parties in town.

Free Events: Get free entrance for the best events in town.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

Requirements

Intermediate English or Intermediate Spanish

Between 18 and 30 years old

Welcomes solo volunteers, couples, and partners of volunteers

Be from outside Mexico

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

✅ Daily Activity Checklist

Welcome guests at reception, friendly check-in/check-out assistance.

Update our “Hostel Social Board” with daily events & activities.

Give recommendations for tours, food, cenotes.

Help answer guest questions with a smile.

Light admin tasks (messages, reservations, organizing tours).

Activities & Shift

🕒 Schedule

~22 hours/week, rotating shifts.

Afternoon/evening focus, never early mornings.

5 days on / 2 days off.

Rules

📝 House Rules for Worldpackers at New Friends Hostel

To keep our hostel safe, fun, and respectful for everyone, we ask all volunteers to follow these simple rules:

🚭 No smoking inside the hostel.

🍺 No outside alcohol—we have our own bar with affordable drinks and special discount for volunteers (same as stores).

🚫 No unauthorized visitors inside dorms or staff areas.

💊 Zero tolerance for drugs or any illegal substances.

🤝 Respect is key—no harassment, bullying, or discrimination of any kind.

🕒 Be on time for your shifts and communicate if something comes up.

🛏️ Respect hostel spaces—keep common areas tidy and noise levels friendly after quiet hours.

👉 Following these rules ensures a positive, safe, and social vibe for volunteers, staff, and travelers alike. Anyone who breaks them may be asked to leave the program.