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Reception & Admin

5.0
(78 reviews)78

The experience

As a Reception & Admin Volunteer, you’ll be the face and heartbeat of our hostel. This is a social, detail-oriented position that combines front desk interaction with behind-the-scenes admin support. You’ll welcome guests, handle check-ins and check-outs, assist with bookings, and help keep things running smoothly in a relaxed environment.

What you offer

27 hours of help per week

Housekeeping: Help with changing the bed linens and general housekeeping.

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

1 day off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Free Laundry: You can use our laundry room freely.

Free Tours: We’ll take you on tours and rides around town. For free!

Bikes at your disposal: You can use our bikes any time you want.

Basic Internet Access: Basic speed internet for you to work remotely

Requirements

Intermediate English

Only hosts solo volunteers (doesn’t accept couples or partners)

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

We expect our volunteers to be responsible, present, and engaged during their shifts. You’ll be part of a small team, so your role matters — not just for admin tasks, but for the overall vibe of the place.

You should be:

Punctual – showing up on time helps everyone.

Friendly and approachable – guests often ask for tips or just want a chat.

Detail-oriented – booking info, money handling, and shift notes matter.

Calm under pressure – sometimes it gets busy; a cool head helps.

Proactive – if something needs doing, don’t wait to be asked.

Respectful – of guests, teammates, the space, and the community.

No need to have prior hostel or reception experience — we’ll train you. But being comfortable on a computer and confident in communication goes a long way.

Activities & Shift



Checking emails and managing reservations (Booking.com / Hostelworld)

Guest check-ins and check-outs

Answering questions and helping travelers feel welcome

Light admin tasks: updating spreadsheets, organizing key deposits

Monitoring petty cash and recording it

Helping with light housekeeping (Monday cleaning & laundry)

Maintaining cleanliness in reception and bathrooms

Turning on/off A/Cs, lights, and fans at scheduled times

Keeping the whiteboard updated with notes for team coordination

Some times doing tours for guests or sitting at the pool

Rules

1. Be Reliable
Show up on time. Can’t make it? Let us know early.

2. Do Your Job Properly
Follow the task list. Ask if unsure. No half-jobs.

3. Keep It Clean & Chill
Respect quiet hours. Clean up after yourself. No partying in volunteer rooms.

4. It’s a Work Exchange
We give you a bed—you give your time and effort. No-shows = no stay.

5. Be Great with Guests
Stay calm, helpful, and professional. Call staff if there's a problem.

6. Respect Each Other
No drama. No gossip. Talk to staff if there’s an issue.

7. Stay Safe
No drugs. Drink responsibly. No drunk or hungover shifts.

8. Look After the Hostel
Lock up. Report problems or anything suspicious.

9. Represent Us Well
Be respectful, friendly, and appropriate.

10. Break the Rules = You're Out
We’re chill—but effort and respect are non-negotiable.