Reception volunteer to help keep our hostel running smoothly

5.0

(93 recensioni)93

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L'esperienza

As a Reception & Admin Volunteer, you’ll be the face and heartbeat of our hostel. This is a social, detail-oriented position that combines front desk interaction with behind-the-scenes admin support. You’ll welcome guests, handle check-ins and check-outs, assist with bookings, and help keep things running smoothly in a relaxed environment.

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Cosa offri

27 ore di aiuto per settimana

Pulizia camere: Aiuta con il cambio della biancheria da letto e le pulizie generali.

Turno di Notte: Aiuta con i compiti del turno di notte e crea un ambiente rilassante per gli ospiti.

Amministrazione: Aiuta con i sistemi di prenotazione e i pagamenti.

Reception: Aiuta con check-in, check-out e assistenza agli ospiti.

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Cosa ottieni

1 giorno libero a settimana

Dormitorio condiviso: Avrai un letto in una camera condivisa, il che significa che condividerai la stessa stanza con altri viaggiatori.

Lavanderia Gratuita: Puoi utilizzare liberamente la nostra lavanderia.

Tour gratuiti: Ti porteremo in tour e giri per la città. Gratuitamente!

Biciclette a tua disposizione: Puoi utilizzare le nostre biciclette quando vuoi.

Accesso Internet Base: Internet a velocità base per lavorare da remoto

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Requisiti

Intermedio Inglese

Accoglie solo volontari singoli (non accetta coppie o partner)

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Cosa non è incluso

Voli, assicurazione di viaggio, trasporti interni e visto

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Dettagli del programma

We expect our volunteers to be responsible, present, and engaged during their shifts. You’ll be part of a small team, so your role matters — not just for admin tasks, but for the overall vibe of the place.

You should be:

Punctual – showing up on time helps everyone.

Friendly and approachable – guests often ask for tips or just want a chat.

Detail-oriented – booking info, money handling, and shift notes matter.

Calm under pressure – sometimes it gets busy; a cool head helps.

Proactive – if something needs doing, don’t wait to be asked.

Respectful – of guests, teammates, the space, and the community.

No need to have prior hostel or reception experience — we’ll train you. But being comfortable on a computer and confident in communication goes a long way.

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Attività e turni

Checking emails and managing reservations (Booking.com / Hostelworld)

Guest check-ins and check-outs

Answering questions and helping travelers feel welcome

Light admin tasks: updating spreadsheets, organizing key deposits

Monitoring petty cash and recording it

Helping with light housekeeping (Monday cleaning & laundry)

Maintaining cleanliness in reception and bathrooms

Turning on/off A/Cs, lights, and fans at scheduled times

Keeping the whiteboard updated with notes for team coordination

Some times doing tours for guests or sitting at the pool

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Regole

1. Be Reliable
Show up on time. Can’t make it? Let us know early.

2. Do Your Job Properly
Follow the task list. Ask if unsure. No half-jobs.

3. Keep It Clean & Chill
Respect quiet hours. Clean up after yourself. No partying in volunteer rooms.

4. It’s a Work Exchange
We give you a bed—you give your time and effort. No-shows = no stay.

5. Be Great with Guests
Stay calm, helpful, and professional. Call staff if there's a problem.

6. Respect Each Other
No drama. No gossip. Talk to staff if there’s an issue.

7. Stay Safe
No drugs. Drink responsibly. No drunk or hungover shifts.

8. Look After the Hostel
Lock up. Report problems or anything suspicious.

9. Represent Us Well
Be respectful, friendly, and appropriate.

10. Break the Rules = You're Out
We’re chill—but effort and respect are non-negotiable.