Reception & Admin

5.0

(78 avaliações)78

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A experiência

As a Reception & Admin Volunteer, you’ll be the face and heartbeat of our hostel. This is a social, detail-oriented position that combines front desk interaction with behind-the-scenes admin support. You’ll welcome guests, handle check-ins and check-outs, assist with bookings, and help keep things running smoothly in a relaxed environment.

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Como você ajuda

27 horas por semana

Tarefas Domésticas: Ajude a trocar roupas de camas e a manter um ambiente arrumado.

Turno da Noite: Ajude nas tarefas noturnas e garanta a tranquilidade dos hóspedes

Administração: Ajude nos sistemas de booking e pagamentos.

Recepção: Ajude recebendo e atendendo hóspedes.

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O que você ganha

1 dia livre por semana

Quarto compartilhado: Você terá uma cama em um quarto compartilhado, ou seja, irá dividir o quarto com outras pessoas.

Lavanderia gratuita: Você pode usar nossa lavanderia gratuitamente.

Passeios de graça: Te levamos para fazer tours e passeios pela cidade. De graça!

Bicicletas à vontade: Use nossas bikes à vontade, quando quiser.

Internet Básica: Internet de velocidade básica para você trabalhar remotamente

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Requisitos

Inglês Intermediário

Recebe voluntários sozinhos (não aceita casal ou duplas)

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O que não está incluso

Passagens, seguro viagem, transporte e visto

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Detalhes

We expect our volunteers to be responsible, present, and engaged during their shifts. You’ll be part of a small team, so your role matters — not just for admin tasks, but for the overall vibe of the place.

You should be:

Punctual – showing up on time helps everyone.

Friendly and approachable – guests often ask for tips or just want a chat.

Detail-oriented – booking info, money handling, and shift notes matter.

Calm under pressure – sometimes it gets busy; a cool head helps.

Proactive – if something needs doing, don’t wait to be asked.

Respectful – of guests, teammates, the space, and the community.

No need to have prior hostel or reception experience — we’ll train you. But being comfortable on a computer and confident in communication goes a long way.

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Atividades & Turnos

Checking emails and managing reservations (Booking.com / Hostelworld)

Guest check-ins and check-outs

Answering questions and helping travelers feel welcome

Light admin tasks: updating spreadsheets, organizing key deposits

Monitoring petty cash and recording it

Helping with light housekeeping (Monday cleaning & laundry)

Maintaining cleanliness in reception and bathrooms

Turning on/off A/Cs, lights, and fans at scheduled times

Keeping the whiteboard updated with notes for team coordination

Some times doing tours for guests or sitting at the pool

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Regras

1. Be Reliable
Show up on time. Can’t make it? Let us know early.

2. Do Your Job Properly
Follow the task list. Ask if unsure. No half-jobs.

3. Keep It Clean & Chill
Respect quiet hours. Clean up after yourself. No partying in volunteer rooms.

4. It’s a Work Exchange
We give you a bed—you give your time and effort. No-shows = no stay.

5. Be Great with Guests
Stay calm, helpful, and professional. Call staff if there's a problem.

6. Respect Each Other
No drama. No gossip. Talk to staff if there’s an issue.

7. Stay Safe
No drugs. Drink responsibly. No drunk or hungover shifts.

8. Look After the Hostel
Lock up. Report problems or anything suspicious.

9. Represent Us Well
Be respectful, friendly, and appropriate.

10. Break the Rules = You're Out
We’re chill—but effort and respect are non-negotiable.