Reception volunteer to help keep our hostel running smoothly

5.0

(93 Bewertungen)93

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Das Erlebnis

As a Reception & Admin Volunteer, you’ll be the face and heartbeat of our hostel. This is a social, detail-oriented position that combines front desk interaction with behind-the-scenes admin support. You’ll welcome guests, handle check-ins and check-outs, assist with bookings, and help keep things running smoothly in a relaxed environment.

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Was Sie anbieten

27 Stunden Hilfe pro Woche

Hauswirtschaft: Hilfe beim Wechseln der Bettwäsche und allgemeiner Hauswirtschaft.

Nachtschicht: Hilf bei Nachtschichtaufgaben und schaffe eine entspannende Umgebung für Gäste.

Verwaltung: Hilf bei Buchungssystemen und Zahlungen.

Rezeption: Hilf bei Check-ins, Check-outs und Gästebetreuung.

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Was Sie bekommen

1 freier Tag pro Woche

Gemeinschaftszimmer: Du bekommst ein Bett in einem Gemeinschaftszimmer, was bedeutet, dass du dir den Raum mit anderen Reisenden teilst.

Kostenlose Wäsche: Du kannst unseren Waschraum frei nutzen.

Kostenlose Touren: Wir nehmen dich mit auf Touren und Fahrten durch die Stadt. Kostenlos!

Fahrräder zur Verfügung: Du kannst unsere Fahrräder jederzeit nutzen.

Grundlegender Internetzugang: Internet mit Grundgeschwindigkeit, damit du remote arbeiten kannst

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Anforderungen

Mittelstufe Englisch

Empfängt nur Einzelreisende (akzeptiert keine Paare oder Partner)

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Was nicht inbegriffen ist

Flüge, Reiseversicherung, interne Transportmittel und Visum

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Programmdetails

We expect our volunteers to be responsible, present, and engaged during their shifts. You’ll be part of a small team, so your role matters — not just for admin tasks, but for the overall vibe of the place.

You should be:

Punctual – showing up on time helps everyone.

Friendly and approachable – guests often ask for tips or just want a chat.

Detail-oriented – booking info, money handling, and shift notes matter.

Calm under pressure – sometimes it gets busy; a cool head helps.

Proactive – if something needs doing, don’t wait to be asked.

Respectful – of guests, teammates, the space, and the community.

No need to have prior hostel or reception experience — we’ll train you. But being comfortable on a computer and confident in communication goes a long way.

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Aktivitäten & Schichten

Checking emails and managing reservations (Booking.com / Hostelworld)

Guest check-ins and check-outs

Answering questions and helping travelers feel welcome

Light admin tasks: updating spreadsheets, organizing key deposits

Monitoring petty cash and recording it

Helping with light housekeeping (Monday cleaning & laundry)

Maintaining cleanliness in reception and bathrooms

Turning on/off A/Cs, lights, and fans at scheduled times

Keeping the whiteboard updated with notes for team coordination

Some times doing tours for guests or sitting at the pool

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Regeln

1. Be Reliable
Show up on time. Can’t make it? Let us know early.

2. Do Your Job Properly
Follow the task list. Ask if unsure. No half-jobs.

3. Keep It Clean & Chill
Respect quiet hours. Clean up after yourself. No partying in volunteer rooms.

4. It’s a Work Exchange
We give you a bed—you give your time and effort. No-shows = no stay.

5. Be Great with Guests
Stay calm, helpful, and professional. Call staff if there's a problem.

6. Respect Each Other
No drama. No gossip. Talk to staff if there’s an issue.

7. Stay Safe
No drugs. Drink responsibly. No drunk or hungover shifts.

8. Look After the Hostel
Lock up. Report problems or anything suspicious.

9. Represent Us Well
Be respectful, friendly, and appropriate.

10. Break the Rules = You're Out
We’re chill—but effort and respect are non-negotiable.