Apply Now

Front Desk (Volunteering with Purpose, Creating Lasting Impact)

5.0
(1 review)1

The experience

As a Front Desk, you will play a crucial role in ensuring a positive and welcoming experience for our guests. You will be the first point of contact for visitors, providing them with essential information, assisting with check-ins and check-outs, and addressing any inquiries or concerns they may have. As a volunteer, you will contribute to creating a friendly and hospitable atmosphere, making our guests feel at home during their stay.

What you offer

32 hours of help per week

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

1 day off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Lunch: You are entitled to a free lunch, every day of your stay.

Free Tours: We’ll take you on tours and rides around town. For free!

Certificate: Get a certificate of completion after you finish your experience.

Basic Internet Access: Basic speed internet for you to work remotely

Dedicated Workspace: Specific space for you to work remotely

Requirements

Fluent English or Fluent Chinese

Only hosts solo volunteers (doesn’t accept couples or partners)

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Responsabilities :


-Greet guests with a warm and friendly demeanor, providing a professional and courteous first impression.

-Assist with guest check-ins and check-outs, ensuring a smooth and efficient process.

-Provide information about the guesthouse, its facilities, and local attractions, helping guests make the most of their stay in the city.

-Answer and respond to emails and online reviews promptly, addressing inquiries and reservations.

-Handle guest requests and concerns, finding appropriate solutions and escalating issues when necessary.

-Monitor and respond to online reviews

-Handle guest requests and concerns with empathy and efficiency, finding suitable solutions and escalating issues when necessary to managers.

-Collaborate with other staff members to ensure seamless operations and guest satisfaction.

-Support various administrative tasks, such as data entry, filing, and updating guest records.

Rules

-Previous experience in a hospitality role is a big plus but not required. We value enthusiasm, a positive attitude, and a genuine passion for creating exceptional guest experiences.

-Basic skills with MS Office and/or Google Workplace.

-Fluency in at least two additional languages is required to effectively communicate with our diverse range of guests (Mandarin fluency is a bonus)

-Availability to work weekends or holidays may be required.

-Ability to work in a fast-paced environment, multitask, and stay calm under pressure.