Front Desk (Volunteering with Purpose, Creating Lasting Impact)

5.0

(1 review)1

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The experience

As a Front Desk, you will play a crucial role in ensuring a positive and welcoming experience for our guests. You will be the first point of contact for visitors, providing them with essential information, assisting with check-ins and check-outs, and addressing any inquiries or concerns they may have. As a volunteer, you will contribute to creating a friendly and hospitable atmosphere, making our guests feel at home during their stay.

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What you offer

32 hours of help per week

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

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What you get

1 day off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Lunch: You are entitled to a free lunch, every day of your stay.

Free Tours: We’ll take you on tours and rides around town. For free!

Certificate: Get a certificate of completion after you finish your experience.

Basic Internet Access: Basic speed internet for you to work remotely

Dedicated Workspace: Specific space for you to work remotely

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Requirements

Fluent English or Fluent Chinese

Only hosts solo volunteers (doesn’t accept couples or partners)

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What's not included

Flights, Travel Insurance, Internal Transportation and Visa

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Program Details

Responsabilities :


-Greet guests with a warm and friendly demeanor, providing a professional and courteous first impression.

-Assist with guest check-ins and check-outs, ensuring a smooth and efficient process.

-Provide information about the guesthouse, its facilities, and local attractions, helping guests make the most of their stay in the city.

-Answer and respond to emails and online reviews promptly, addressing inquiries and reservations.

-Handle guest requests and concerns, finding appropriate solutions and escalating issues when necessary.

-Monitor and respond to online reviews

-Handle guest requests and concerns with empathy and efficiency, finding suitable solutions and escalating issues when necessary to managers.

-Collaborate with other staff members to ensure seamless operations and guest satisfaction.

-Support various administrative tasks, such as data entry, filing, and updating guest records.

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Rules

-Previous experience in a hospitality role is a big plus but not required. We value enthusiasm, a positive attitude, and a genuine passion for creating exceptional guest experiences.

-Basic skills with MS Office and/or Google Workplace.

-Fluency in at least two additional languages is required to effectively communicate with our diverse range of guests (Mandarin fluency is a bonus)

-Availability to work weekends or holidays may be required.

-Ability to work in a fast-paced environment, multitask, and stay calm under pressure.