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Front Desk - Managing a designer hostel in the heart of Hong Kong

5.0
(2 reviews)2

The experience

Be the heart of our hostel! This isn't just a volunteer role—it's a deep dive into hostel operations. You'll master check-ins, become a local expert, and solve daily challenges, all while being the friendly face that guests remember. Gain invaluable hands-on experience in hospitality and see how a thriving hostel runs from the inside out. This is a unique chance to learn, grow, and create amazing guest experiences.

What you offer

32 hours of help per week

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

1 day off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Lunch: You are entitled to a free lunch, every day of your stay.

Free Tours: We’ll take you on tours and rides around town. For free!

Certificate: Get a certificate of completion after you finish your experience.

Basic Internet Access: Basic speed internet for you to work remotely

Dedicated Workspace: Specific space for you to work remotely

Requirements

Fluent English or Beginner Chinese

Over 22 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Your Mission, Should You Choose to Accept It:

Be the Welcome Wizard: You’re the first face people see! Light up the room with your energy and set the tone for an unforgettable guest experience from the very first "hello."

Master of Smooth Moves: You’ll be the guru of gracious arrivals and departures, making check-ins and check-outs feel effortless and fun.

The Go-To Guru for Local Secrets: Get ready to geek out about the neighborhood! You’ll connect guests with hidden gems and must-see spots, transforming a good stay into an epic adventure.

Digital Dialogue Champion: As the voice behind the screen, you’ll craft friendly emails and shine in our online reviews, building excitement before guests even arrive and gratitude long after they leave.

Chief Problem-Solver & Smile-Saver: When a guest has a request or a concern, you’re the hero who jumps into action. You’ll find creative solutions with empathy and efficiency, turning potential frowns into glowing testimonials.

Teamwork Titan: You’re a key player in an all-star cast! You’ll collaborate with the rest of the team to create a seamless, happy, and buzzing environment where guest satisfaction is the name of the game.

Behind-the-Scenes Boss: Keep things running like clockwork by tackling administrative tasks with style. From data entry to updating records, you ensure our guesthouse engine runs smoothly

Rules

-Previous experience in a hospitality role is a big plus but not required. We value enthusiasm, a positive attitude, and a genuine passion for creating exceptional guest experiences.

-Basic skills with MS Office and/or Google Workplace.

-Fluency in at least two additional languages is required to effectively communicate with our diverse range of guests (Mandarin fluency is a bonus)

-Availability to work weekends or holidays may be required.

-Ability to work in a fast-paced environment, multitask, and stay calm under pressure.