Front Desk - Managing a designer hostel in the heart of Hong Kong

5.0

(2 avis)2

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L'expérience

Be the heart of our hostel! This isn't just a volunteer role—it's a deep dive into hostel operations. You'll master check-ins, become a local expert, and solve daily challenges, all while being the friendly face that guests remember. Gain invaluable hands-on experience in hospitality and see how a thriving hostel runs from the inside out. This is a unique chance to learn, grow, and create amazing guest experiences.

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Ce que vous offrez

32 heures d'aide par semaine

Service de nuit: Aider aux tâches nocturnes et créer une ambiance relaxante pour les invités.

Administration: Aider avec les systèmes de réservation et les paiements.

Réception: Aider aux enregistrements, départs et assistance aux clients.

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Ce que vous recevez

1 jour de congé par semaine

Dortoir partagé: Vous aurez un lit dans une chambre partagée, ce qui signifie que vous partagerez la même chambre avec d'autres voyageurs.

Déjeuner: Vous avez droit à un déjeuner gratuit, tous les jours de votre séjour.

Visites gratuites: Nous vous emmènerons faire des visites et des balades en ville. Gratuitement !

Certificat: Obtenez un certificat d'achèvement après avoir terminé votre expérience.

Accès Internet Basique: Internet à vitesse basique pour travailler à distance

Espace de Travail Dédié: Espace spécifique pour travailler à distance

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Exigences

Courant Anglais ou Débutant Chinois

Plus de 22 ans

Accueille uniquement les volontaires solo (n'accepte pas les couples ou partenaires)

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Ce qui n'est pas inclus

Vols, assurance voyage, transport interne et visa

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Détails du programme

Your Mission, Should You Choose to Accept It:

Be the Welcome Wizard: You’re the first face people see! Light up the room with your energy and set the tone for an unforgettable guest experience from the very first "hello."

Master of Smooth Moves: You’ll be the guru of gracious arrivals and departures, making check-ins and check-outs feel effortless and fun.

The Go-To Guru for Local Secrets: Get ready to geek out about the neighborhood! You’ll connect guests with hidden gems and must-see spots, transforming a good stay into an epic adventure.

Digital Dialogue Champion: As the voice behind the screen, you’ll craft friendly emails and shine in our online reviews, building excitement before guests even arrive and gratitude long after they leave.

Chief Problem-Solver & Smile-Saver: When a guest has a request or a concern, you’re the hero who jumps into action. You’ll find creative solutions with empathy and efficiency, turning potential frowns into glowing testimonials.

Teamwork Titan: You’re a key player in an all-star cast! You’ll collaborate with the rest of the team to create a seamless, happy, and buzzing environment where guest satisfaction is the name of the game.

Behind-the-Scenes Boss: Keep things running like clockwork by tackling administrative tasks with style. From data entry to updating records, you ensure our guesthouse engine runs smoothly

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Règles

-Previous experience in a hospitality role is a big plus but not required. We value enthusiasm, a positive attitude, and a genuine passion for creating exceptional guest experiences.

-Basic skills with MS Office and/or Google Workplace.

-Fluency in at least two additional languages is required to effectively communicate with our diverse range of guests (Mandarin fluency is a bonus)

-Availability to work weekends or holidays may be required.

-Ability to work in a fast-paced environment, multitask, and stay calm under pressure.