Front Desk (Volunteering with Purpose, Creating Lasting Impact)

5.0

(1 avaliação)1

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A experiência

As a Front Desk, you will play a crucial role in ensuring a positive and welcoming experience for our guests. You will be the first point of contact for visitors, providing them with essential information, assisting with check-ins and check-outs, and addressing any inquiries or concerns they may have. As a volunteer, you will contribute to creating a friendly and hospitable atmosphere, making our guests feel at home during their stay.

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Como você ajuda

32 horas por semana

Turno da Noite: Ajude nas tarefas noturnas e garanta a tranquilidade dos hóspedes

Administração: Ajude nos sistemas de booking e pagamentos.

Recepção: Ajude recebendo e atendendo hóspedes.

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O que você ganha

1 dia livre por semana

Quarto compartilhado: Você terá uma cama em um quarto compartilhado, ou seja, irá dividir o quarto com outras pessoas.

Almoço: Você ganha almoço gratuito todos os dias que ficar aqui.

Passeios de graça: Te levamos para fazer tours e passeios pela cidade. De graça!

Certificado: Ganhe um certificado de conclusão quando for embora.

Internet Básica: Internet de velocidade básica para você trabalhar remotamente

Espaço de Trabalho Dedicado: Espaço específico para você trabalhar remotamente

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Requisitos

Inglês Fluente ou Chinês Fluente

Recebe voluntários sozinhos (não aceita casal ou duplas)

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O que não está incluso

Passagens, seguro viagem, transporte e visto

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Detalhes

Responsabilities :


-Greet guests with a warm and friendly demeanor, providing a professional and courteous first impression.

-Assist with guest check-ins and check-outs, ensuring a smooth and efficient process.

-Provide information about the guesthouse, its facilities, and local attractions, helping guests make the most of their stay in the city.

-Answer and respond to emails and online reviews promptly, addressing inquiries and reservations.

-Handle guest requests and concerns, finding appropriate solutions and escalating issues when necessary.

-Monitor and respond to online reviews

-Handle guest requests and concerns with empathy and efficiency, finding suitable solutions and escalating issues when necessary to managers.

-Collaborate with other staff members to ensure seamless operations and guest satisfaction.

-Support various administrative tasks, such as data entry, filing, and updating guest records.

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Regras

-Previous experience in a hospitality role is a big plus but not required. We value enthusiasm, a positive attitude, and a genuine passion for creating exceptional guest experiences.

-Basic skills with MS Office and/or Google Workplace.

-Fluency in at least two additional languages is required to effectively communicate with our diverse range of guests (Mandarin fluency is a bonus)

-Availability to work weekends or holidays may be required.

-Ability to work in a fast-paced environment, multitask, and stay calm under pressure.