Front Desk (Volunteering with Purpose, Creating Lasting Impact)

5.0

(1 reseña)1

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La experiencia

As a Front Desk, you will play a crucial role in ensuring a positive and welcoming experience for our guests. You will be the first point of contact for visitors, providing them with essential information, assisting with check-ins and check-outs, and addressing any inquiries or concerns they may have. As a volunteer, you will contribute to creating a friendly and hospitable atmosphere, making our guests feel at home during their stay.

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Que ofreces?

32 horas de ayuda por semana

Turno Nocturno: Ayuda con las tareas nocturnas y haz el lugar más relajante para todos.

Administración: Ayuda con el sistema de reservas y los pagos.

Recepción: Ayuda con los check-ins, check-outs y atiende a los huéspedes.

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Lo que obtienes

1 dia libre por semana

Habitación compartida: Tendrás una cama en un cuarto compartido con otros viajeros.

Almuerzo: Tienes derecho a almuerzos gratis cada día de tu estadía.

Tours gratis: Te llevamos a tours y paseos por la ciudad, GRATIS.

Certificado: Obtén un certificado de culminación una vez que hayas terminado tu experiencia.

Internet Básica: Internet de velocidad básica para trabajar remotamente

Espacio de Trabajo Dedicado: Espacio específico para trabajar remotamente

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Requisitos

Inglés Fluído o Chino Fluído

Admite voluntarios solos (no admite parejas o dúos)

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Lo que no está incluído

Vuelos, Seguro de Viaje, Transporte Interno y Visa

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Programa detallado

Responsabilities :


-Greet guests with a warm and friendly demeanor, providing a professional and courteous first impression.

-Assist with guest check-ins and check-outs, ensuring a smooth and efficient process.

-Provide information about the guesthouse, its facilities, and local attractions, helping guests make the most of their stay in the city.

-Answer and respond to emails and online reviews promptly, addressing inquiries and reservations.

-Handle guest requests and concerns, finding appropriate solutions and escalating issues when necessary.

-Monitor and respond to online reviews

-Handle guest requests and concerns with empathy and efficiency, finding suitable solutions and escalating issues when necessary to managers.

-Collaborate with other staff members to ensure seamless operations and guest satisfaction.

-Support various administrative tasks, such as data entry, filing, and updating guest records.

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Reglas

-Previous experience in a hospitality role is a big plus but not required. We value enthusiasm, a positive attitude, and a genuine passion for creating exceptional guest experiences.

-Basic skills with MS Office and/or Google Workplace.

-Fluency in at least two additional languages is required to effectively communicate with our diverse range of guests (Mandarin fluency is a bonus)

-Availability to work weekends or holidays may be required.

-Ability to work in a fast-paced environment, multitask, and stay calm under pressure.