Female Housekeeping volunteer in London

France

5

It was my first experience of volunteering. The work corresponds to the description and information given at the interview. The staff are good listeners. I enjoyed the teamwork. You meet international travellers so you can improve your English and also your Spanish. I recommend this place to visit London.

over 1 year ago

Railton replied

Hi Maelane!

We hope you are well and thank you for that wonderful feedback!

We are so happy to hear that you had a great experience! ♥️
You have definitely left a positive impact on all of us and we will miss you greatly!
Thank you again for choosing us for your first volunteer experience and for being such a great volunteer!

We will be happy to host you again in the future, so do not hesitate to visit us sometime!

Kind Regards

Isabel
Railton House Management

United States

5

This was my first volunteer experience and I felt so lucky to be offered a position at the hostel. I really appreciated the clear communication even from the first moment of the interview. I knew exactly what was expected and what was being offered, so there were no surprises. Isabel, Franco, and Sana are all very kind and supportive. The tasks are easy to learn and I greatly appreciated the sense of teamwork and fun with all of the other volunteers. It was nice to have a mini "family" during my time in London in such an excellent location.

over 1 year ago

Railton replied

Hi Jessica!

We hope you are well and thank you for taking the time to write such lovely feedback!

Your aims to help and improve the efficiency of the tasks and the way to strive to make sure that everyone will enjoy their stay made you a reference for the team.
You have exceeded all our expectations and set the bar very high.

It was a pleasure to host you as part of our small family :) and gladly we will welcome you again in the future.

We would like to send you our best wishes for your future plans and trips and hope to see you again in the future!

Best regards!

Isabel
Assistant Manager
Railton House

Brazil

2

My volunteer experience offered valuable personal growth but revealed operational challenges. The organization relies entirely on volunteers for housekeeping and kitchen duties, leaving us fully responsible without proper training, which sometimes led to errors. Additionally, inconsistent break policies made some tasks more exhausting. Despite this, the staff was friendly, and the sense of community with other volunteers was highly rewarding.

8 months ago

Railton replied

Dear Lana, Thank you for your time and work on your volunteer placement with us. I must admit that I am surprised by your comment above, especially as you have never expressed these thoughts to me in the last 4-5 weeks. I thought that you enjoyed your stay with us, as you continue your stay. I would encourage you to communicate or seek help in the future endeviour placement to avoid making any assumptions. It would have been better for both of us to communicate and work things out in the moment.

Finland

4

I stayed at the hostel volunteering for a month. I worked five days a week, two days a week I did housekeeping and the other three I was on breakfast shift. I really enjoyed my stay. I shared room with two other volunteers. The rooms are big and spacious, so you have enough personal space. Everyone was welcoming and helpful and I very much recommend volunteering here!

9 months ago

Brazil

4

The location is lovely, in a charming neighborhood near various tourist attractions, and the food offered is delicious! However, I found the workload challenging. For instance, one day I was asked to clean nine rooms in just two hours, which felt excessive. Additionally, the distribution of tasks varied; some volunteers had lighter duties while others faced heavier ones. I believe it would be helpful to review the work organization to ensure equal opportunities for all. Thank you for the chance to participate! Best regards, Paloma

9 months ago

Venezuela

4

Was a wonderful experience. Is in a good place, very central, you can go to many places only walking. Furthermore, the underground/overground, transport lines, museums and a beautiful park are close. You will have the opportunity to work with people around the world, for me that was my favorite part. The food is very tasty and the rooms are comfortable. Sometimes for some people, the job can be hard, so, it depends on your own experience, but always you can talk about it, the staff always are pending that you are well, they even take care of you from the bad guests that always exist.

11 months ago

Railton replied

Dear Daniela, You were a pleasure to have with us, and we appreciate all that you did. Once again, we appreciate your time and effort in volunteering with us. Without a doubt, I would refer you to other websites/ for opportunies. With regards Barry Aliou

United States

3

I absolutely loved getting to know the other volunteers - there is definitely a great community there. I will say that there are some clear issues from the top down. I think that the management are trying their best and were lovely to work with. But I raised issues about not feeling respected and uncomfortable and anxious in the work place - and while they verbally supported me, were never fully addressed and pushed to the side. Again, the management was working hard, but there is too much work from head office being put on the management and volunteers. Valuable experience, but stressful.

12 months ago

Taiwan

4

Very cool volunteering experience here! Meeting people from around the world is so enjoyable; especially when you talk deeper with them. The location is near Hyde Park and Paddinton which makes it very convenient to explore London. Bed rooms and meals are acceptable, but don't expect having your own single cozy room and five star hotel dinner. The jobs are not difficult, but you need to pay effort and don't try to fool around (the manager and your fellow volunteers will find out and you'll end up in a poor situation). I really enjoy the friendship between me and the volunteers/residents!

about 1 year ago

Taiwan

4

The hosts in the hostel were very friendly. Isabel makes sure every volunteer feels comfortable in their experience. They offer two meals a day which saved me some money. I can also use kitchens and laundry rooms. Cleaning kitchens and toilets is our main job. Sometimes we get really upset by the selfish tenants because they don't know how to respect the cleaners. Working six days a week isn't very nice if you want to explore more of London or farther places in England. However, I became life-long friends with other volunteers here; this made my experience wonderful

about 1 year ago

Railton replied

Hi Chao-Kang,

We hope you are well and thank you for taking the time to write a review!

We are really glad to hear that you have enjoyed your stay with us so far, of course, we take into account your feedback to improve the volunteer experience for others to come.

We highly appreciate your commitment and your aim to go the extra mile. Your high ethics and values are really appreciated.

Kind Regards

Isabel
Railton House Management



Turkey

4

I met a lot of new people and made lifelong friends, the time we spent was truly wonderful, thanks Isabella ❤️

over 1 year ago

Railton replied

Hi Mert!

We hope you are well and thank you for taking the time to write a review!
It's been a pleasure to host you, even if is been for a short period!
We are happy to hear that you enjoyed your stay with us and will take note of your feedback!

Thank you again for choosing us for your volunteer experience!

Kind Regards

Isabel
Railton House Management

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