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Join our locally run Eco Hotel at lake Atitlan, Guatemala!

4.5
(24 reviews)24

The experience

We are looking for dynamic, happy, open-minded, motivated, and flexible volunteers with experience in customer service, reception, and administration. Computer skills, service orientation, travel experience and at least intermediate levels of English and Spanish are mandatory. Other languages, social media and photography skills are a big plus.
If you love to work in an ecological environment with a local team, this is the place for you 😊.

What you offer

25 hours of help per week

Administration: Help with booking systems and payments.

Kitchen Hand: Help prepare, finish and serve meals.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

2 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Tours: Get discounts for tours and excursions around town.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Basic Internet Access: Basic speed internet for you to work remotely

Requirements

Intermediate English and Intermediate Spanish

Over 18 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Eco Hotel Mayachik is seeking enthusiastic and dedicated volunteers to join our team as Receptionists. Our hotel is a peaceful, quiet, vegetarian, and eco-friendly establishment, and we invite like-minded individuals to join us. We are not a party place and do not allow drugs or meat on our property. This position is ideal for individuals who are passionate about eco-friendly hospitality, eager to learn, and excited to contribute to a positive guest experience.

Activities & Shift

Handle reservations and respond to inquiries via email, booking sites, WhatsApp, social media, and phone.
Manage and update bookings across various channels using a channel manager and Google Sheets.
Coordinate cleaning schedules based on check-outs and extended stays.
Welcome guests warmly, address concerns promptly and offer effective solutions to enhance their stay.
Take restaurant orders, and serve meals.
Offer guests local tips, answer their questions, facilitate their needs, and inform about our services and tours.
Work Options:
Option 1: Work 5 days a week, 5 hours a day, with breakfast provided every day.
Option 2: Work 5 days a week, 6.5 hours a day, and receive an additional meal on working days.
Schedules are defined weekly, and volunteers are asked to remain flexible to accommodate any unforeseen events.
Saturdays and Sundays are always working days.

Rules

No Drugs or Smoking: You are not allowed to consume drugs, smoke, or be under the influence of prohibited substances while on the property. We are very strict about this policy. The police come regularly to check for drugs on the premises, and you will face a lengthy jail sentence if you are found with drugs. None of the Mayachik staff smoke, and we expect the same from our volunteers. This can be the perfect place to quit smoking, surrounded by nature, fresh air, and healthy food.