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Comments and reviews

Your guide to volunteering customer service for Worldpackers

4.8
(1837 reviews)1837

Communication

4.9

Content

4.8

Format

4.8

Learning

4.8

How this course will help you in your development

1166 I learned new interpersonal skills

1017 I learned basic concepts

737 I learned new technical skills

577 It brought me more self-awareness

556 I discovered useful tools and materials

394 I learned advanced concepts

5

Ellie United Kingdom

great thank you !

11 months ago

5

Renan Brazil

I loved the tips about avoiding the mental exhaustion of relating to so many people for so many hours daily.
It's so simple but at the same time essential tips to offer an excellent service to the people during any volunteering experience.

11 months ago

5

Glynna Canada

It's a good, general introduction into customer service, and helpful for those who are new to the industry, or need a refresher.

11 months ago

4

Sofia Brazil

Really helpful!!

11 months ago

5

Andreza Brazil

I really like how the courses have short and to-the-point videos. In this course, I learned that we need to take initiative and clarify any doubts before being asked, aiming for better guest service. If we're unsure of how to respond, we should ask other team members and provide feedback. Another interesting piece of information, now related to the host, is asking what exactly they expect from you when interacting with guests.

11 months ago

4

Brandan Canada

I’m ready

11 months ago

5

Jillian United States

This course was a great starter course for tips on customer service

11 months ago

5

first_name_6094946 Poland

very useful, thanks

11 months ago

4

Jedidah (Yuuki) Malaysia

Brought back good memories of me learning my basics as I listen to this course. Thank you.

11 months ago

5

Weronika Poland

Super helpful tips on customer service as well as the examples!

11 months ago

4

IlichNova Panama

Buen contenido con ejemplos prácticos.

11 months ago

4

Jakub Poland

It’s good

11 months ago