🌟 Be the Smile of Our Hostel: Front Desk Experience 🏡

4.0

(208 reviews)208

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The experience

The volunteer receptionist is the first face and the last smile each guest sees. Their mission is to ensure a warm, efficient, and organized experience at the hostel, providing key information, support with daily operations, and a relaxed atmosphere that reflects the essence of the place.

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What you offer

24 hours of help per week

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

Bartending: Make and serve drinks and help maintain the beverages inventory.

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What you get

4 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Tours: Get discounts for tours and excursions around town.

Free Laundry: You can use our laundry room freely.

Free Parties: Get free entrance for the best parties in town.

Free Events: Get free entrance for the best events in town.

Dance classes: Take free dance classes at our place.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Certificate: Get a certificate of completion after you finish your experience.

Fast Internet Access: High-speed internet for you to work remotely

Dedicated Workspace: Specific space for you to work remotely

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Requirements

Beginner Spanish or Intermediate English

Welcomes solo volunteers, couples, and partners of volunteers

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What's not included

Flights, Travel Insurance, Internal Transportation and Visa

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Program Details

Ideal volunteer profile:

Positive energy, empathy, and people skills.

Conversational English (any additional language is a plus).

Organizational skills and responsibility with assigned shifts.

A good attitude for working in a multicultural team.

Flexibility and proactivity in learning.

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Activities & Shift

Main Duties:

Check-in/Check-out: Assist with guest registration, key collection, and explanation of basic hostel rules.

Guest Relations: Answer questions, provide information on transportation, activities, tours, and local recommendations.

Internal Communication: Report any updates to the administrative or housekeeping team.

Reservation Management: Assist in confirming and updating reservations in the system (as delegated).

Social Environment: Promote good vibes in common areas, integrating travelers, and supporting community activities.

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Rules

Punctuality above all ⏰
Arrive for your shift on time. Remember that reception is the heart of the hostel and cannot be left alone.

Good vibes with everyone ✨
Your smile and attitude make the difference. Treat every guest and co-worker with respect and kindness.

Clear communication 📲
If you can't cover a shift or an emergency arises, inform the coordinator or manager immediately.

Respect for hostel rules 🏡
Apply the same rules that apply to guests (silence during breaks, order in common areas, etc.).

Professional, but relaxed 🤝
Be friendly without losing your composure when handling reservations, payments, or important information.

Confidentiality 🗂️
All information about guests and the hostel remains with reception.

No excesses 🚫
During the shift, the consumption of alcohol or other substances is prohibited. You can enjoy your stay outside of your normal schedule, responsibly.

Respect for the common area 🧹
Keep the reception and work area clean and organized after your shift ends.

Be proactive 💡
If you see something that could be improved, suggest it. You're not just here to fill a position, but to contribute to the hostel experience.

Sharing culture 🌍
Remember that you're part of a community