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Help guests feel at home while supporting our front desk team

5.0
(62 reviews)62

The experience

Join our friendly international team at The Boat House Cancún, a chill hostel in the heart of paradise!

We’re looking for a reception volunteer to help with check-ins, check-outs and guest assistance while being part of our awesome team of volunteers. If you’re positive, organized, and love connecting with people, this experience is for you.

What you offer

25 hours of help per week

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

Additional fee required

Amount: US$ 50 One time

Description: A $50 refundable deposit is required, returned after completing all volunteer hours.

What you get

2 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Tours: Get discounts for tours and excursions around town.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Basic Internet Access: Basic speed internet for you to work remotely

Requirements

Intermediate English or Beginner Spanish

Between 18 and 40 years old

Welcomes solo volunteers, couples, and partners of volunteers

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

We’re looking for friendly, responsible, and open-minded volunteers who enjoy meeting people from all over the world. Your main role will be at reception, where a friendly attitude and a welcoming spirit matter most.

We are not a party hostel — it’s a chill, social place where guests and volunteers can connect, share stories, and relax. You’re welcome to go out and explore Cancún’s nightlife, but inside the hostel we keep a calm, friendly vibe.

You’ll join a welcoming international crew and stay in a shared volunteer dorm just a 3-minute walk from the hostel. We provide free accommodation, breakfast, access to our kitchen and common areas, and an inspiring environment to learn, grow, and enjoy the Caribbean lifestyle.

Activities & Shift

The schedule is about 5 hours a day, 5 days a week, with two days off to relax or explore Cancún.

Your shifts include typical reception duties like greeting guests, handling check-ins and check-outs, and helping with any questions they might have. It’s the perfect opportunity to meet people from all over the world, share travel stories, and create a friendly vibe at the front desk.

Rules

1. Arrive on time for your scheduled shift
• If you are late twice, you will have to work on your day off
2. Smoking, drinking and drugs is not allowed during activities
*DRUGS = IMMEDIATE TERMINATION*
3. DO NOT enter guest rooms unless your work requires it (e.g. housekeeping or reception)
4. Guests are NOT allowed in the volunteers’ room.
• You will be required to pay the price for one night in a private room
5. DO NOT bring external guests to the hostel. If you want to bring someone, you must ask permission from the manager
6. Report any found and unclaimed items to Lost-and-Found (front desk)
7. Keep your space clean. The room, bathroom and hostel areas must be tidy
8. The staff room is to relax and sleep. Please respect other volunteers and be quiet.
9. Please maintain a tidy appearance and good personal hygiene, you are representing the Boat house. We encourage everyone to come to work feeling fresh and presentable
10. Respect the hostels’ property, supplies and equipment
11. Always assist guests, stay positive and SMILE

IMPORTANT:
• Leaving the hostel earlier than the agreed upon date means you will forfeit your deposit.
• T-shirts – You must pay $20usd in case of loss or damage
• Deposit refund will be made in cash