Frédéric replied
Dear Giovanna,
Thank you for taking the time to share your thoughts and experiences. We truly value your feedback, as it helps us to reflect on how we can improve the experience for future visitors.
We are glad to hear that you found the opportunity to care for the animals in the jungle to be a unique and life-changing experience. It’s our goal to offer an immersive environment where people can learn, grow, and make meaningful connections with the wildlife and local community.
At the same time, we are genuinely sorry to hear about the health issues you and others encountered during your stay. We take hygiene and safety very seriously, and your concerns about sanitation and water filtration have been noted. We will certainly review the suggestions you've made about improving these areas, including better hand sanitizing stations and testing our filtered water. While we are a self-educated team, we are always open to suggestions on how to improve, and your feedback is important in helping us make necessary changes.
We deeply regret that your experience was marred by these issues, and we are working to ensure that future guests do not face similar challenges. Thank you for your honesty, and we wish you all the best moving forward.
Warm regards,
Nina / La Cruz Verde Team