The managers replied
Anya, we apologize for missing the review deadline.
We want you to know that we will cherish and remember every moment you spent with us. Your positive energy and vibrant presence had a superhero-like impact, brightening everyone's day. The way you interacted with people here, with care and understanding, left a lasting impression, and everyone always looked forward to another session with you. We truly miss you, and whenever you feel like dropping by, please do!
We wish you all the best in the world.