Maria Lochinie
Philippines
Back in 2016, I joined a Train-the-Trainer course where a key message stayed with me: “The sender is 100% responsible for ensuring the message is understood.” It took time to sink in, but I realized communication is a shared responsibility. When both parties own it, conflict lessens and alignment improves. Root cause analysis, a core part of my work, has trained me to approach issues objectively—minimizing bias and focusing on resolving gaps, not assigning blame.
about 1 month ago