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Receptionist at our beautiful homestay

5.0
(45 reviews)45

The experience

We are seeking a friendly and organized Receptionist to join our team at Ha Giang Loop Legends Homestay. The ideal candidate will be the first point of contact for our guests, responsible for providing excellent customer service, managing check-in and check-out procedures, and assisting guests throughout their stay. Additionally, the receptionist will handle inquiries related to our homestay and tour services, ensure daily stock management.

What you offer

25 hours of help per week

Party Promoter: Help organise and promote parties and social activities.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

2 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Lunch: You are entitled to a free lunch, every day of your stay.

Dinner: You are entitled to a free dinner, every day of your stay.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Tours: Get discounts for tours and excursions around town.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Free Tours: We’ll take you on tours and rides around town. For free!

Free Hiking Tours: We’ll take you on excursions and hikes around town. For free!

Free Events: Get free entrance for the best events in town.

Bikes at your disposal: You can use our bikes any time you want.

Pick Up: We will pick you up when you arrive, and take you to our property.

Language lessons: Take free language classes at our place.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

Requirements

Fluent English

Between 20 and 35 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

Be from outside Vietnam

European Union Passport

United States visa or citizenship

Travel insurance

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

- Welcome guests upon arrival, assist with check-in procedures, and provide necessary tour and homestay information.
- Manage check-out process efficiently to ensure smooth guest departure.
- Answer inquiries and provide information related to the homestay, local tours, and activities.
- Instruct and assist guests in a friendly and professional manner during their stay.
- Monitor and manage stock levels daily, including checking inventory in and out.
- Maintain a clean and organized front desk and reception area.
- Record guest details and reservations accurately.
- Address and resolve guest queries or issues promptly, escalating to management when necessary.
- Support daily operational tasks to ensure guest satisfaction.

Activities & Shift

6 hours of working / day (with 1 hour of break)

Rules

Prior experience in customer service or reception is preferred.
Friendly, approachable, and professional demeanor.
Good communication skills in English; Dutch, German or Spanish language skills are a plus.
Attention to detail and organizational skills.
Ability to multitask and remain calm under pressure.
Basic computer skills for record-keeping and communication.