About the experience in: kalutara, Sri Lanka
Germany
Overall, I enjoyed my stay thanks to the other volunteers, the pool, and the good buffet. However, the hotel was quite dirty, and I was given a used bed. I had to do housekeeping on most days, with poor standards and no gloves, and only got to try other tasks in the last three days. The food was often an issue too, especially on days without a buffet, when the assigned meal was extremely spicy. Service also declined over time, with long waits even for water and simple requests like toilet paper not being fulfilled.
about 1 month ago
Athula replied
Dear Leonie!
Sorry to hear that you were not happy about our standards. Remember you were not a guest or an hotel inspector but a volunteer who came to correct or improve exactly the things you are complaining about.
I noticed that somethings did not go the way you expected. My advice is that you leave your attitudes back home when you travel and learn to respect other people and cultures so things may go well, or pay and stay in a hotel or hostel that meets your expectations.