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Ambassador Of Guest Experience

4.5
(5 reviews)5

The experience

La Fortaleza values personality and passion over experience. We’re looking for an enthusiastic host to be the heartbeat of our reception, managing check-ins, check-outs, and creating memorable connections with guests. You'll help promote local tours and activities, inspiring travelers to fully embrace San Cristóbal’s charm.

What you offer

20 hours of help per week

Reception: Help with check-ins, check-outs and guest assistance.

What you get

2 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Free Laundry: You can use our laundry room freely.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

Requirements

Intermediate English or Intermediate Spanish

Over 18 years old

Welcomes solo volunteers, couples, and partners of volunteers

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Step into the spotlight and welcome guests from all over the globe with a smile that sets the tone for their stay! You’ll be the first point of contact, creating unforgettable moments for every guest you meet.

Bring your charismatic warmth to the reception desk by assisting guests with check-ins, registrations, and providing all the essential information about the hostel and its amenities. Your main focus is to ensure their stay is so smooth and enjoyable that they won’t want to leave!

Take the time to connect with guests, discover their plans, and offer support to make their stay as incredible as possible. Elevate the hostel’s social vibe by promoting social interaction.

We want you to maximise your experience, we understand that you are a traveler looking to boost your time in San Cristobal. We focus on providing a shared experience with you, other volunteers, and guests. We offer free breakfast and occasionally provide shared meals at lunch or dinner.

Activities & Shift

Our current reception schedule is divided in 4 shifts :
7:30-11:30
11:30-15:30
15:30-19:30
19:30-23:30

Rules

Our rules are simple and built on mutual respect, recognising that you are making the travel of your lifetime.

Our goal is to offer you an experience in exchange for helping us become a fantastic place for volunteers, guests, workers, and the business owners.

To achieve our goal we rely on basic expectations such as being a well-mannered, social, and mutual respect with us and guests. Just like what you expect from the guests staying with us, with the only difference of added responsibilities natural for a volunteer.

We love to promote family vibes through exchanging food with our workers and volunteers.

We are flexible people and want this to be a positive experience and look forward to working with you in cooperation, so let us know what your plans are and how we can make adjustments for you, as you need.