HOTEL/ HOSTEL reception needed!

The experience

Welcoming guests in a friendly and professional way
Addressing and escalating customer complaints
Providing information about facilities, programs and other services

Job brief
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive.

What you offer

6 hours of help per week

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

1 day off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Lunch: You are entitled to a free lunch, every day of your stay.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Get free drinks or beverages.: Drink up! Get free and tasty drinks for yourself.

Free Parties: Get free entrance for the best parties in town.

Free Events: Get free entrance for the best events in town.

Fast Internet Access: High-speed internet for you to work remotely

Requirements

Welcomes solo volunteers, couples, and partners of volunteers

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Responsibilities
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards

Activities & Shift

-morning
-afternoon

Rules

ask