Guest Relations & Hotel Operations Guru

5.0

(14 reviews)14

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The experience

We’re a laid-back, community-focused hotel in beautiful Playa Gigante, looking for someone with a passion for hospitality and an eye for detail. As our Guest Relations & Hotel Operations Guru, you’ll dive into the day-to-day flow of hotel life, whether it’s greeting guests with a warm smile, organizing epic surf trips, or brainstorming new dish ideas with our talented kitchen team.

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What you offer

25 hours of help per week

Tour Guide: Organize and lead tours around the city.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

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What you get

2 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Free Laundry: You can use our laundry room freely.

Surfboards: You can use our surfboards as much as you want.

Fast Internet Access: High-speed internet for you to work remotely

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Requirements

Beginner English and Intermediate Spanish

Over 21 years old

Welcomes solo volunteers, couples, and partners of volunteers

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What's not included

Flights, Travel Insurance, Internal Transportation and Visa

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Program Details

Your Role Will Include:

- Checking Guests in with Cloudbeds
- Welcoming and assisting guests with a friendly, personal touch.
- Organizing surf trips, boat excursions, and local adventures.
- Collaborating with our kitchen team on fresh ideas for new dishes.
- Keeping a keen eye on day-to-day operations to ensure everything runs smoothly.
- Bringing a balance of laid-back vibes and attention to detail.

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Activities & Shift

What We’re Looking For:

- Someone who loves hospitality and thrives in a casual yet professional environment.
- A knack for creating unforgettable guest experiences.
- Strong organizational skills with an eye for detail and a “can-do” attitude.
- Enthusiasm for surf, ocean life, and local culture.
- Previous hotel or guest relations experience is a plus, but passion and personality are - key!
- At least about 5 weeks commitment.