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Join Our Reception Team - San Juan del Sur, Nicaragua

5.0
(15 reviews)15

The experience

Do you have experience in hospitality reception and administrative work, and are you looking for a meaningful volunteer experience?

We’re looking for organized volunteers with previous reception experience to help with reception and administrative tasks perfect for travelers seeking to disconnect, reflection a slower rhythm of life, and being part of a respectful, committed team.

What you offer

25 hours of help per week

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Reception: Help with check-ins, check-outs and guest assistance.

Administration: Help with booking systems and payments.

What you get

2 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Free Laundry: You can use our laundry room freely.

Pick Up: We will pick you up when you arrive, and take you to our property.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Basic Internet Access: Basic speed internet for you to work remotely

Requirements

Fluent English or Beginner Spanish

Between 20 and 35 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

Be from outside Nicaragua

Travel insurance

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Casa de Olas is an eco-rustic hostel located on a hill just 3 km from town San Juan del Sur, Nicaragua. Surrounded by nature and ocean views, we offer basic amenities in a calm and relaxed environment, ideal for travelers seeking to disconnect, reflection, and a slower rhythm of life.

We are looking committed volunteers to assist in our reception area in a role that is primarily administrative and guest-facing. You will be responsible for managing check-ins and check-outs, handling reservations and payments, coordinating guest needs, maintaining cash flow, and ensuring smooth day-to-day operations. This position requires attention to detail, time discipline, and a calm, professional demeanor.

In exchange for 25 hours of work per week, we offer:

- Daily breakfast (traditional or pancakes).
- Free accommodation in a volunteers shared dorm.
- Free use of shuttles to town and nearby beaches for surfing.
- Full access to our kitchen and laundry area.
- Discount on beverages and snacks.

Shifts rotate between morning, afternoon, and evening. A minimum stay of 4 weeks is required, with possible extensions based on performance and availability.

This opportunity is ideal for focused individuals who want to contribute meaningfully, learn about hostel administration, and enjoy the beauty and simplicity of life in a remote and mindful setting.

Activities & Shift

-It is a requirement to have experience in hospitality reception or a similar role.
-Greet guests warmly and ensure a smooth check-in and check-out process.
-Provide information about hostel amenities and local attractions.
-During the shifts, the downtime, which can sometimes be quite long, should be used to update logs, ensure everything is up-to-date, check inventory, and capture photos and videos to create content for our social media.
-Address guest inquiries and resolve issues or complaints professionally.
-Sell beverages and snacks at the reception desk.
-Promote additional hostel services, such as tours, rentals, and events.
-Ensure the reception area is clean and organized.
-Create a comfortable and inviting environment for guests to relax and socialize.
-Assist with reservations and bookings as needed.
-Answer phone calls, respond to emails, and manage WhatsApp messages promptly.

Rules

-Treat all guests, fellow volunteers, and staff with kindness and respect.
-Maintain a professional and courteous demeanor at all times.
-Maintain appropriate behavior and professionalism while on duty and in common areas.
-Avoid disruptive or inappropriate behavior that may affect the comfort of guests.
-The use of illegal drugs or excessive alcohol consumption is strictly prohibited on hostel premises.
-Smoking is only permitted in designated areas.
-Do not bring visitors into the hostel or guest rooms. Personal visitors are not allowed in volunteer accommodations.
-Respect designated quiet hours and avoid making loud noises, especially during late hours.
-Keep personal belongings in designated areas and ensure that common areas are tidy and clean.
-Report any damage or issues in the hostel immediately to the management.