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Welcome & Connect: Reception Team Member Needed in Santa Teresa!

4.5
(15 reviews)15

The experience

We are looking for a responsible, friendly, and organized person to cover the reception at our top-rated hostel in Santa Teresa, Rio.
Your role is key to creating a welcoming, smooth, and safe experience—connecting with travelers, helping with check-ins/outs, providing local info, and collaborating with the team in any way needed.

What you offer

32 hours of help per week

Party Promoter: Help organise and promote parties and social activities.

Administration: Help with booking systems and payments.

Cleaning: Help clean the kitchen, bedrooms, bathrooms and common areas.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

2 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Free Laundry: You can use our laundry room freely.

Free Events: Get free entrance for the best events in town.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

Dedicated Workspace: Specific space for you to work remotely

Requirements

Fluent English or Fluent Portuguese

Between 21 and 30 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

The position includes 4 working days per week with rotating shifts: three 8-hour shifts (morning or afternoon) and one 6-hour shift.

Activities & Shift

Perform guest check-in and check-out with accuracy and warmth.

Provide information about the hostel, events, and local recommendations.

Manage reservations and payments carefully and efficiently.

Handle inquiries and conflicts patiently and professionally.

Keep the reception area clean and organized.

Support the team with daily tasks or special situations.

Rotating shifts: three days with 8-hour shifts (morning or afternoon), and one 6-hour shift.

Rules

Strict punctuality for assigned shifts.

Maintain a professional and friendly attitude at all times.

Responsible handling of information and money.

Full respect for hostel policies and internal rules.

Collaborate and communicate effectively with the whole team.

Discretion and care in dealing with guests and personal data.