About the experience in: Greater London, United Kingdom
United States
The people were all very nice, respectful, and generally helpful. The problem was, they put me in a room that was infested with bed bugs. Not cool I eventually learned that they've had a bed bug infestation in this room for well over a year, maybe 2. To their credit, they have tried to use chemicals to exterminate the bed bugs, including twice during the month I was there. But obviously they're not willing to do what's necessary to actually solve the problem once and for all, which would require leaving the room empty for a couple months and replacing all the beds. So beware.
about 3 years ago