Help us to continue being the N1 hostel in Sofia 🔝

Israel

5

Hi, my name is Leo. It's my first time volunteering and I'm truly thankful for the experience. Nina “The Mom” and her daughter in law Dina treated me like family — always helpful, always making sure I had food, comfort, and everything I needed. Sofia surprised me with its amazing hikes, friendly people from all around the world, and a peaceful vibe. The job became easy once I mastered the routine. Grateful for everything. Recommended and I will come back later ✈️🫶🏼❤️

13 days ago

Alex replied

Come visit us anytime, we will always be very glad to see you again 🥰

Brazil

5

The hostel has a great atmosphere, with well-established rules, and there are always great people arriving from all over the world. So it's a great place to make friends and meet new people.

3 months ago

Italy

5

My experience at Hostel N1 was truly enjoyable and enriching. The atmosphere created by the guests was amazing, I had the chance to meet some truly wonderful people. The work at the hostel is very well organized and quite structured. High standards are expected in every aspect, from reception duties to cleaning. At first, it might feel a bit demanding, but after a few days, you get into the rhythm and understand how to carry out your tasks efficiently and confidently. The managers: Alex, Nina, and Dina are always available and supportive, ready to help whenever needed. Thanks for everything!!

4 months ago

Brazil

5

My journey at hostel N1 was incredible. The place has a lot of rules and this makes everything work perfectly, the work is all explained, there's even a manual with all the tasks if you need it. Working hours are strictly respected, and days off too. I had the opportunity to take a tour that the hostel organized for guests. Alex, Nina and Dina, the people I had contact with, and they were incredible, the hostel is a family hostel and they made me feel part of it, Nina treated us like real children and prepared typical food. For sure, if I pass through Bulgaria, I will go to hostel N1 again.

6 months ago

Brazil

5

I had an amazing experience at this hostel, and I'm truly grateful for the time I spent here. Dina and Nina feel like family to me, they always made sure everything was well-stocked, asked if I slept well, and genuinely cared about my well-being. The work can be intense at times, but once you get used to it, it becomes much easier. There are many rules, but they help create structure and make it clear what is expected, which is great for understanding the workflow.

9 months ago

France

5

It's a really nice place to stay, Nina and Dina are really nice they will always check if you are okay and feel comfortable and they are really welcoming ! I personally learn a lot about work the hostel and it was a great experience

11 months ago

Spain

1

The owner's treatment of volunteers is deeply humiliating. She switches from a friendly tone to yelling and scolding without reason, creating a tense and unpredictable environment. There is no patience to teach, only constant pressure, aggressive corrections, and looks of contempt. I saw a new volunteer being yelled at, shamed, and expelled on his first day with zero empathy, and two others left after experiencing her mistreatment. The owner unloads her frustration on volunteers, creating ongoing emotional abuse. and the work is too hard. This is not a safe or healthy place. I do not recommend

30 days ago

Alex replied

Juanfran completed his stay, and we chose not to give him a low rating to avoid harming his profile. For future hosts: he arrived without familiarizing himself with the information provided, which created difficulties throughout his stay. His profile photo is misleading, as guests found him unpleasant, unsmiling, and aloof, resulting in negative feedback. He does not seem suited for client-facing roles.

Brazil

1

The experience was different from what I expected. I wanted to learn English, but the host was unaware of this and did not speak English, and there was pressure to learn quickly, which I also noticed affecting other volunteers. Tasks included reception, cleaning, and organization, often extending beyond scheduled hours to complete the “final review.” The room had no wardrobe, and there were extra costs not mentioned, such as the dryer. I left on the second day, refused to exchange positive reviews, and received a “no-show,” forcing me to reorganize my trip.

about 1 month ago

Alex replied

All details about tasks and accommodation were clearly provided in our profile and messages, but it seems they were not fully reviewed before your arrival. The whole problem is that you didn’t look at our profile or read our messages beforehand. Upon arrival, you realized the role did not meet your expectations and decided to leave immediately. While this caused us serious difficulties in finding a replacement, we chose not to leave a negative review to avoid affecting your new profile.

Bulgaria

3

My experience at Hostel N1 the hostel was challenging. The workload was heavier than expected and cleaning supplies were often in poor condition. Communication with the management was difficult, and some of the listed benefits like free laundry and tours were not as described. The location was great, and the volunteer room was small but felt safe; however, there were no keys or lockers provided, which made storing personal items inconvenient. I hope the host improves organization and clarity for future volunteers.

about 2 months ago

Spain

4

I really enjoyed my stay at Hostel n1, I got to know many international travellers and the shifts were okay and respected. Nina is a sweet woman and she cared a lot for me, I'll always remember the experience with tenderness

4 months ago

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