Apply Now

Discover the amazing vibe of Cancun being a Reception Manager

4.5
(169 reviews)169

The experience

Our awesome Hostel has always been known for the amazing vibe we've managed to create & maintain over the course of more than 15yrs now. We need truly energetic, passionate people to help keep this place going & maintain our high standards of customer service! This position is Reception Managers, but you won't be limited to them. You may also take other volunteer shifts to switch things up a bit during the week.

* 3 to 6 Months*

What you offer

28 hours of help per week

Administration: Help with booking systems and payments.

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Housekeeping: Help with changing the bed linens and general housekeeping.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

4 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Tours: Get discounts for tours and excursions around town.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Free Laundry: You can use our laundry room freely.

Free Tours: We’ll take you on tours and rides around town. For free!

Get free drinks or beverages.: Drink up! Get free and tasty drinks for yourself.

Free Parties: Get free entrance for the best parties in town.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Certificate: Get a certificate of completion after you finish your experience.

Requirements

Intermediate English and Beginner Spanish

Between 18 and 35 years old

Welcomes solo volunteers, couples, and partners of volunteers

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

We ask for a minimum of 24h of work per week (8h x 3 days ) in exchange for accommodation, unlimited basic food (rice, pasta, beans, lentils, oats, and pancake flour), some fresh fruits, and discounts at our bar and restaurant 🍔🌮🍻

We ask for at least 3 to 6 months commitment and we’re looking for people with good vibes and a good attitude, who like meeting new people, and that can speak a bit of Spanish.

This a volunteer position, but extra income can be made easily if you take additional shifts.

Activities & Shift

Reception Managers should be especially socia dynamic, proactive, and willing to roll with the punches and cover any task necessary to help the team.
A positive and responsible attitude and the ability to work as a team are a must.

Tasks that Reception Managers are expected to fulfill with us depend on the specific shift they take, but generally include:
- Must be able to use a computer, scanner, and Whatsapp
- Manage the volunteer team at the Hostel
- Checking in and out our guests
- Keeping enough change on hand for the daily operations of the Hostel
- Must be responsible for maintaining the cash organized (in multiple currencies)
- Booking Tours and Activities
- Assist in identifying and training new volunteers
- Be capable of cleaning rooms, toilets, changing beds, or anything that may be necessary
- Must have experience with customer service.
- Multilingual skills are highly valued

Rules

We are NOT a drug-friendly Hostel. Getting shitfaced is A-Ok, but on the legal stuff only. Anyone found with drugs will be asked to leave.

Upon arrival, for security reasons, you will be expected to leave a deposit of either a valid passport or a valid ID and 100 USD (or 2000 pesos). Either of these will be returned to you upon your departure. Our team always feels at home here, so it’s important to everyone that we maintain a safe working and living environment by knowing exactly who is staying with us at all times and discouraging the possibility of anyone making a quick exit with something that isn’t theirs.