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Guest Services Hotel (Bilingüe)

4.5
(7 reviews)7

The experience

We are looking for a bilingual (English and Spanish) volunteer to support guest services operations at our hotel.

This role focuses on inspections, front desk support, and guest assistance, following clear checklists and procedures.

Main tasks include:
• Room inspections
• Supporting check-ins and check-outs
• Assisting guests with basic questions and requests

This role requires attention to detail, responsibility, and clear communication.

What you offer

25 hours of help per week

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

2 days off per week

Private Room: You will have a bed in a private room. In other words, a room just for you.

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Free Laundry: You can use our laundry room freely.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

Requirements

Intermediate English or Fluent Spanish

Over 25 years old

Welcomes solo volunteers, couples, and partners of volunteers

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

This program supports the daily guest services operations of the hotel.

Volunteers assist with inspections, front desk support, and basic guest assistance, following clear checklists and procedures to ensure quality standards are met.

Activities & Shift

Tasks include room inspections, check-in and check-out support, assisting guests with basic requests, and reporting maintenance or housekeeping issues.

The work schedule is 25 hours per week, usually Monday to Friday.

If support is needed during a weekend event, one weekday will be swapped to keep the total at 25 hours per week.

Rules

This role requires professional behavior, discretion, and clear communication with guests and staff.

This is a non-smoking and non-vaping property, and this policy must be respected at all times.