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Night Host / Night Reception Support (Hospitality Exchange)

4.5
(89 reviews)89

The experience

We are looking for a responsible Night Host to support our reception during night hours.
This is a quiet night shift role, ideal for someone who is comfortable working independently and handling guest needs calmly.
Main responsibilities include:
Being present at the reception during night hours
Assisting with late check-ins (pre-arranged reservations)
Answering guest questions and messages.
This is not a financial night audit role.

What you offer

32 hours of help per week

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

What you get

3 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Dinner: You are entitled to a free dinner, every day of your stay.

Free Laundry: You can use our laundry room freely.

Fast Internet Access: High-speed internet for you to work remotely

Requirements

Intermediate English

Between 21 and 35 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

Our program is designed as a structured hospitality exchange focused on night reception support in a calm and professional environment.

Volunteers will work 4 night shifts per week, 8 hours per shift, for a total of 32 hours per week.
In return, volunteers receive 3 full days (and nights) off each week, allowing time to rest, explore, or enjoy personal activities.

Night shifts are generally quiet and involve being present at the reception, assisting with late check-ins, answering guest requests, and ensuring a peaceful atmosphere throughout the night. Training and clear procedures are provided before starting, and emergency support is always available.

This program is ideal for responsible individuals who are comfortable working independently at night and who appreciate a balanced schedule with significant free time.

We value reliability, clear communication, and mutual respect, and we aim to create a positive and supportive experience for everyone involved.

Activities & Shift

Volunteers will work 4 days per week, with 8-hour night shifts, totaling 32 hours per week.

During each shift, the volunteer is expected to be present at the reception at all times in order to assist guests promptly and professionally.

Main activities include:

Being available at the reception throughout the night

Assisting guests with questions, requests, or basic information

Handling late check-ins when necessary (for pre-arranged reservations)

Monitoring access to the hotel and ensuring that only registered guests enter or leave the premises

Maintaining a calm, safe, and welcoming night environment

Reporting any issues or unusual situations to the morning team

Night shifts are generally quiet, and clear procedures and training are provided before starting.

Rules

To ensure a safe, respectful, and smooth experience for everyone, we ask all volunteers to follow these rules:

Punctuality and reliability are essential, especially for night shifts. Volunteers must arrive on time and complete their assigned shifts as scheduled.

Volunteers must remain present at the reception during their shift and may not leave the desk unless previously agreed or in case of an emergency.

Only registered guests are allowed to enter or remain on the hotel premises at night. No outside visitors are permitted during shifts.

No alcohol or drugs are allowed before or during shifts.

Volunteers are expected to maintain professionalism and respectful behavior with guests, staff, and neighbors at all times.

Quiet hours must be respected, particularly during the night, to ensure guest comfort.

Any issues, incidents, or unusual situations must be reported promptly to the designated contact person.

Volunteers must respect hotel property, equipment, and procedures.

Accommodation is provided as long as the exchange agreement and responsibilities are respected.

Clear communication is expected. If a volunteer is unable to complete their stay, they must provide reasonable notice in advance.