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RECEPCIONIST

4.0
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A experiência

Role Purpose:
The volunteer receptionist is the first face and the last smile each guest sees. Their mission is to ensure a warm, efficient, and organized experience at the hostel, providing key information, support with daily operations, and a relaxed atmosphere that reflects the essence of the place.
Ideal volunteer profile:

Positive energy, empathy, and people skills.

Conversational English (any additional language is a plus).

Organizationa

Como você ajuda

24 horas por semana

Turno da Noite: Ajude nas tarefas noturnas e garanta a tranquilidade dos hóspedes

O que você ganha

4 dias livres por semana

Quarto da equipe: Você terá uma cama em um quarto compartilhado, ou seja, irá dividir o quarto com outras pessoas.

Café da manhã: Você ganha café da manhã gratuito todos os dias que ficar aqui.

Descontos em tours: Ganhe descontos em tours ou passeios pela cidade.

Lavanderia gratuita: Você pode usar nossa lavanderia gratuitamente.

Festas de graça: Ganhe entrada gratuita para as melhores festas da cidade.

Eventos de graça: Ganhe entrada gratuita para os melhores eventos da cidade.

Use nossa cozinha equipada: Fique à vontade para usar nossa cozinha para cozinhar sua própria comida.

Certificado: Ganhe um certificado de conclusão quando for embora.

Internet de Alta Velocidade: Internet de alta velocidade para você trabalhar remotamente

Espaço de Trabalho Dedicado: Espaço específico para você trabalhar remotamente

Requisitos

Espanhol Intermediário e Inglês Intermediário

Entre 19 e 40 anos

Recebe voluntários sozinhos, casais e duplas de voluntários

O que não está incluso

Passagens, seguro viagem, transporte e visto

Detalhes

Role Purpose:
The volunteer receptionist is the first face and the last smile each guest sees. Their mission is to ensure a warm, efficient, and organized experience at the hostel, providing key information, support with daily operations, and a relaxed atmosphere that reflects the essence of the place.

Atividades & Turnos

Main Duties:

Check-in/Check-out: Assist with guest registration, key collection, and explanation of basic hostel rules.

Guest Relations: Answer questions, provide guidance on transportation, activities, tours, and local recommendations.

Internal Communication: Report any updates to the administrative or housekeeping team.

Reservation Management: Assist in confirming and updating reservations in the system (as delegated).

Social Environment: Promote good vibes in common areas, integrating guests and supporting community activities.

Regras

Punctuality above all ⏰
Arrive for your shift on time. Remember that reception is the heart of the hostel and cannot be left alone.

Good vibes with everyone ✨
Your smile and attitude make the difference. Treat every guest and co-worker with respect and kindness.

Clear communication 📲
If you can't cover a shift or an emergency arises, inform the coordinator or manager immediately.

Respect for hostel rules 🏡
Apply the same rules that apply to guests (silence during breaks, order in common areas, etc.).

Professional, but relaxed 🤝
Be friendly without losing your composure when handling reservations, payments, or important information.

Confidentiality 🗂️
All information about guests and the hostel remains with reception.

No excesses 🚫
During the shift, the consumption of alcohol or other substances is prohibited. You can enjoy your stay outside of your normal schedule, responsibly.

Respect for the common area 🧹
Keep the reception and work area clean and organized after your shift ends.

Proactivity 💡
If you see something that could be improved, suggest it. You're not just here to fill a position, but to contribute to the hostel experience.

Culture of sharing 🌍
Remember that you're part of an international community: be tolerant, open, and willing to share.