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RECEPCIONIST

3.5
(2 avis)2

L'expérience

Role Purpose:
The volunteer receptionist is the first face and the last smile each guest sees. Their mission is to ensure a warm, efficient, and organized experience at the hostel, providing key information, support with daily operations, and a relaxed atmosphere that reflects the essence of the place.
Ideal volunteer profile:

Positive energy, empathy, and people skills.

Conversational English (any additional language is a plus).

Organizationa

Ce que vous offrez

24 heures d'aide par semaine

Service de nuit: Aider aux tâches nocturnes et créer une ambiance relaxante pour les invités.

Ce que vous recevez

4 jours de congé par semaine

Dortoir de l'équipe: Vous aurez un lit dans une chambre partagée, ce qui signifie que vous partagerez la même chambre avec d'autres personnes.

Petit-déjeuner: Vous avez droit à un petit-déjeuner gratuit, tous les jours de votre séjour.

Réductions sur les Visites: Obtenez des réductions pour les visites et excursions dans la ville.

Laverie Gratuite: Vous pouvez utiliser notre buanderie librement.

Soirées gratuites: Entrée gratuite aux meilleures soirées de la ville.

Événements gratuits: Entrée gratuite aux meilleurs événements de la ville.

Utilisez notre cuisine équipée: N'hésitez pas à utiliser notre cuisine et préparer vos propres délicieux repas.

Certificat: Obtenez un certificat d'achèvement après avoir terminé votre expérience.

Accès Internet Rapide: Internet haut débit pour travailler à distance

Espace de Travail Dédié: Espace spécifique pour travailler à distance

Exigences

Intermédiaire Espagnol et Intermédiaire Anglais

Entre 19 et 40 ans

Accueille les volontaires solo, les couples et les partenaires de volontaires

Ce qui n'est pas inclus

Vols, assurance voyage, transport interne et visa

Détails du programme

Role Purpose:
The volunteer receptionist is the first face and the last smile each guest sees. Their mission is to ensure a warm, efficient, and organized experience at the hostel, providing key information, support with daily operations, and a relaxed atmosphere that reflects the essence of the place.

Activités et horaires

Main Duties:

Check-in/Check-out: Assist with guest registration, key collection, and explanation of basic hostel rules.

Guest Relations: Answer questions, provide guidance on transportation, activities, tours, and local recommendations.

Internal Communication: Report any updates to the administrative or housekeeping team.

Reservation Management: Assist in confirming and updating reservations in the system (as delegated).

Social Environment: Promote good vibes in common areas, integrating guests and supporting community activities.

Règles

Punctuality above all ⏰
Arrive for your shift on time. Remember that reception is the heart of the hostel and cannot be left alone.

Good vibes with everyone ✨
Your smile and attitude make the difference. Treat every guest and co-worker with respect and kindness.

Clear communication 📲
If you can't cover a shift or an emergency arises, inform the coordinator or manager immediately.

Respect for hostel rules 🏡
Apply the same rules that apply to guests (silence during breaks, order in common areas, etc.).

Professional, but relaxed 🤝
Be friendly without losing your composure when handling reservations, payments, or important information.

Confidentiality 🗂️
All information about guests and the hostel remains with reception.

No excesses 🚫
During the shift, the consumption of alcohol or other substances is prohibited. You can enjoy your stay outside of your normal schedule, responsibly.

Respect for the common area 🧹
Keep the reception and work area clean and organized after your shift ends.

Proactivity 💡
If you see something that could be improved, suggest it. You're not just here to fill a position, but to contribute to the hostel experience.

Culture of sharing 🌍
Remember that you're part of an international community: be tolerant, open, and willing to share.