Come be the receptionist for our hostel here in Malaysia!

4.5

(4 avaliações)4

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A experiência

As a Worldpacker in the reception role, your day-to-day activities will be dynamic and centered around providing excellent customer service. You will be the first point of contact for guests, responsible for greeting them with a warm and welcoming attitude. Your tasks will include managing check-ins and check-outs, responding to guest inquiries, and handling reservations.

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Como você ajuda

25 horas por semana

Turno da Noite: Ajude nas tarefas noturnas e garanta a tranquilidade dos hóspedes

Administração: Ajude nos sistemas de booking e pagamentos.

Recepção: Ajude recebendo e atendendo hóspedes.

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O que você ganha

1 dia livre por semana

Quarto compartilhado: Você terá uma cama em um quarto compartilhado, ou seja, irá dividir o quarto com outras pessoas.

Café da manhã: Você ganha café da manhã gratuito todos os dias que ficar aqui.

Use nossa cozinha equipada: Fique à vontade para usar nossa cozinha para cozinhar sua própria comida.

Internet de Alta Velocidade: Internet de alta velocidade para você trabalhar remotamente

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Requisitos

Inglês Fluente

Recebe voluntários sozinhos, casais e duplas de voluntários

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O que não está incluso

Passagens, seguro viagem, transporte e visto

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Detalhes

We expect our Worldpackers to be proactive, friendly, and reliable. Good communication skills are essential, as you will be interacting with guests from diverse backgrounds. You should be organized, able to manage multiple tasks efficiently, and comfortable with basic office software or systems. Additionally, a positive attitude and willingness to help guests is key to making their stay memorable.

This position offers a great opportunity to immerse yourself in the local culture, while gaining valuable experience in hospitality and customer service. We’re looking for someone who is enthusiastic, dedicated, and ready to contribute to a vibrant and welcoming atmosphere.

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Atividades & Turnos

Shift Details:
Shift 1: Morning Shift
This shift involves the start of the day, handling most of the guest arrivals and ensuring that all preparations are in place for the day ahead.

Shift 2: Afternoon Shift
During this shift, you'll handle guest interactions, check-ins, check-outs, and ongoing support, making sure everything runs smoothly through the peak hours.

Shift 3: Night Shift
The evening shift focuses on managing late check-ins, handling emergency situations, and ensuring the reception area is ready for the next morning's guests. You may also assist with late-night departures and ensure the security of the premises.

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Regras

Professionalism at All Times:
Always maintain a professional demeanor when interacting with guests and colleagues. A friendly and respectful attitude is essential for providing a positive experience.

Punctuality:
Be on time for your scheduled shifts. If you are unable to make it to your shift for any reason, inform your supervisor well in advance to ensure proper coverage.

Shift Flexibility:
Be open to flexible shifts or additional duties when required. Reception may sometimes require you to adjust to the needs of the business.

Positive Attitude:
Maintain a positive and helpful attitude, even during busy or stressful moments. Your approach will have a significant impact on guest satisfaction and team dynamics.

Respect for Local Culture and Customs:
Be aware of and respect local culture, traditions, and customs, especially when interacting with international guests.