Come be the receptionist for our hostel here in Malaysia!

3.5

(8 recensioni)8

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L'esperienza

As a Worldpacker in the reception role, your day-to-day activities will be dynamic and centered around providing excellent customer service. You will be the first point of contact for guests, responsible for greeting them with a warm and welcoming attitude. Your tasks will include managing check-ins and check-outs, responding to guest inquiries, and handling reservations.

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Cosa offri

25 ore di aiuto per settimana

Turno di Notte: Aiuta con i compiti del turno di notte e crea un ambiente rilassante per gli ospiti.

Amministrazione: Aiuta con i sistemi di prenotazione e i pagamenti.

Reception: Aiuta con check-in, check-out e assistenza agli ospiti.

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Cosa ottieni

1 giorno libero a settimana

Dormitorio condiviso: Avrai un letto in una camera condivisa, il che significa che condividerai la stessa stanza con altri viaggiatori.

Colazione: Hai diritto a una colazione gratuita, ogni giorno del tuo soggiorno.

Usa la nostra cucina attrezzata: Sentiti libero di utilizzare la nostra cucina e preparare il tuo delizioso cibo.

Accesso Internet Veloce: Internet ad alta velocità per lavorare da remoto

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Requisiti

Fluente Inglese

Accoglie volontari singoli, coppie e partner di volontari

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Cosa non è incluso

Voli, assicurazione di viaggio, trasporti interni e visto

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Dettagli del programma

We expect our Worldpackers to be proactive, friendly, and reliable. Good communication skills are essential, as you will be interacting with guests from diverse backgrounds. You should be organized, able to manage multiple tasks efficiently, and comfortable with basic office software or systems. Additionally, a positive attitude and willingness to help guests is key to making their stay memorable.

This position offers a great opportunity to immerse yourself in the local culture, while gaining valuable experience in hospitality and customer service. We’re looking for someone who is enthusiastic, dedicated, and ready to contribute to a vibrant and welcoming atmosphere.

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Attività e turni

Shift Details:
Shift 1: Morning Shift
This shift involves the start of the day, handling most of the guest arrivals and ensuring that all preparations are in place for the day ahead.

Shift 2: Afternoon Shift
During this shift, you'll handle guest interactions, check-ins, check-outs, and ongoing support, making sure everything runs smoothly through the peak hours.

Shift 3: Night Shift
The evening shift focuses on managing late check-ins, handling emergency situations, and ensuring the reception area is ready for the next morning's guests. You may also assist with late-night departures and ensure the security of the premises.

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Regole

Professionalism at All Times:
Always maintain a professional demeanor when interacting with guests and colleagues. A friendly and respectful attitude is essential for providing a positive experience.

Punctuality:
Be on time for your scheduled shifts. If you are unable to make it to your shift for any reason, inform your supervisor well in advance to ensure proper coverage.

Shift Flexibility:
Be open to flexible shifts or additional duties when required. Reception may sometimes require you to adjust to the needs of the business.

Positive Attitude:
Maintain a positive and helpful attitude, even during busy or stressful moments. Your approach will have a significant impact on guest satisfaction and team dynamics.

Respect for Local Culture and Customs:
Be aware of and respect local culture, traditions, and customs, especially when interacting with international guests.