Come be the receptionist for our hostel here in Malaysia!

3.5

(8 avis)8

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L'expérience

As a Worldpacker in the reception role, your day-to-day activities will be dynamic and centered around providing excellent customer service. You will be the first point of contact for guests, responsible for greeting them with a warm and welcoming attitude. Your tasks will include managing check-ins and check-outs, responding to guest inquiries, and handling reservations.

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Ce que vous offrez

25 heures d'aide par semaine

Service de nuit: Aider aux tâches nocturnes et créer une ambiance relaxante pour les invités.

Administration: Aider avec les systèmes de réservation et les paiements.

Réception: Aider aux enregistrements, départs et assistance aux clients.

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Ce que vous recevez

1 jour de congé par semaine

Dortoir partagé: Vous aurez un lit dans une chambre partagée, ce qui signifie que vous partagerez la même chambre avec d'autres voyageurs.

Petit-déjeuner: Vous avez droit à un petit-déjeuner gratuit, tous les jours de votre séjour.

Utilisez notre cuisine équipée: N'hésitez pas à utiliser notre cuisine et préparer vos propres délicieux repas.

Accès Internet Rapide: Internet haut débit pour travailler à distance

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Exigences

Courant Anglais

Accueille les volontaires solo, les couples et les partenaires de volontaires

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Ce qui n'est pas inclus

Vols, assurance voyage, transport interne et visa

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Détails du programme

We expect our Worldpackers to be proactive, friendly, and reliable. Good communication skills are essential, as you will be interacting with guests from diverse backgrounds. You should be organized, able to manage multiple tasks efficiently, and comfortable with basic office software or systems. Additionally, a positive attitude and willingness to help guests is key to making their stay memorable.

This position offers a great opportunity to immerse yourself in the local culture, while gaining valuable experience in hospitality and customer service. We’re looking for someone who is enthusiastic, dedicated, and ready to contribute to a vibrant and welcoming atmosphere.

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Activités et horaires

Shift Details:
Shift 1: Morning Shift
This shift involves the start of the day, handling most of the guest arrivals and ensuring that all preparations are in place for the day ahead.

Shift 2: Afternoon Shift
During this shift, you'll handle guest interactions, check-ins, check-outs, and ongoing support, making sure everything runs smoothly through the peak hours.

Shift 3: Night Shift
The evening shift focuses on managing late check-ins, handling emergency situations, and ensuring the reception area is ready for the next morning's guests. You may also assist with late-night departures and ensure the security of the premises.

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Règles

Professionalism at All Times:
Always maintain a professional demeanor when interacting with guests and colleagues. A friendly and respectful attitude is essential for providing a positive experience.

Punctuality:
Be on time for your scheduled shifts. If you are unable to make it to your shift for any reason, inform your supervisor well in advance to ensure proper coverage.

Shift Flexibility:
Be open to flexible shifts or additional duties when required. Reception may sometimes require you to adjust to the needs of the business.

Positive Attitude:
Maintain a positive and helpful attitude, even during busy or stressful moments. Your approach will have a significant impact on guest satisfaction and team dynamics.

Respect for Local Culture and Customs:
Be aware of and respect local culture, traditions, and customs, especially when interacting with international guests.