HOPEstel Secret Garden

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Esse anfitrião recebe muitos worldpackers e tem uma média alta de avaliações.

Todas as oportunidades

Help for night shifts at our front office and bar :)

Tarefas Domésticas Turno da Noite Recepção Bartender

Naples, Itália

Help us out with our daily activities :)

Tarefas Domésticas Recepção Bartender

Naples, Itália

Avaliações

4.5
(67 avaliações)67

Anfitrião & Equipe

4.5

Horas & Atividades

4.5

Hostel

4.5

Aprendizado & Diversão

4.5

Espanha

3

My experience in Hopestel was okay. the night shift is really tiring but the hours and tasks are respected. The only downfall was the bed bug situation which made it impossible to us to stay longer. We changed rooms many times and when we came back to the volunteer dorm, there were still bed bugs. The staff and other volunteers were great and the hostel is really well located in the city.

5 dias atrás

França

5

I had the best time at HOPESTEL. The team welcomed me with open arms and I felt included as soon as I arrived. Every shift and daily life there was enjoyable and very funny thanks to all of them, and I'm very grateful for that.
The hostel itself is a beautiful place, the garden is amazing and the cats and the Italian rabbit are the cutest.
The volunteers loft is a huge plus, you'll have your own space separated from the guests.
And the work hours and tasks are fair and easily done.
I'll only recommend you to volunteer there and enjoy Napoli !

8 dias atrás

Holanda

3

Hopestel was a welcoming environment with lovely staff. Day shifts were easy and collaborative, but I had to speak up about scheduling. I was planned 5 days a week 9-16 with a 2h break, making it hard to explore Napoli. My first week I had no day off and once was scheduled 7 days in a row. After finding bedbugs in the volunteers’ room, we had to switch rooms often and twice had nowhere to sleep. This was not considered in working hours. We ended up leaving early. Hopestel could be great under better circumstances, but compassion and communication can definitely be improved. Feel free to DM me!

11 dias atrás

amelia respondeu

Hi Pascalle we’re sorry things felt that way. The bed bugs weren’t our fault, since were obviously brought here by another volunteer. We spent over €5,000 and 3 exhausting weeks to solve it. We could have asked you to leave and addressed the problem in a much easier way but we made a commitment to you and moved you all to private ensuite rooms, cancelling guests reservations, prioritizing volunteers' stay over profit. We truly cared, and did our best in a very hard situation. Regarding the 7shif

Brasil

2

The platform does not allow me to write much, so I’ll be straightforward: don’t ever go there if you plan on staying in the tent. It’s unbearable. Very bad conditions. You hear other people’s AC during the whole night and the host doesn’t show compassion about your lack of sleep. Me and the other volunteers left much earlier than expected, due to a bed bug infestation. The host kept moving us back and forth from the room, exposing us to unnecessary risk and tiring us with the lack of stability. Some of the staff were wonderful, so my stars go for them :))
Travelers: for more info, DM.

15 dias atrás

amelia respondeu

Dear Ariadne, the tent was offered to you since we had no other position available and you needed a last minute stay. You were perfectly informed with messages and videos of the accommodation. The only reason you moved was because we welcomed your request to switch to the volunteer room as soon as we had the chance. Unfortunately bed bugs were brought to the room by another volunteer and were obviously not our fault. As you know we addressed the problem immediately, moving you to a private ensui

Alemanha

2

hostel is nice,pretty garden,loved the people working there,though the owners are not really welcoming(you get to watch videos,no one explain you in person what to do,they didn't really seem to like the volunteers in general)
shifts are a little bit annoying(from 9am to 16pm)you have two hours break in between but too much for just a bed, also i had to work 7 days in a row without being alerted before.you basically just clean a lot and bring the trash out
i left 2 weeks before planed because we had bedbugs and i just didn't enjoyed my time, it's not that bad but i've seen so much better.

1 mês atrás

amelia respondeu

Dear Evelyn, we have already addressed the bed bug problm in our review about your stay. We just want to clarify here that the only reason your ended up doing 7 shifts in a row was because your asked for a change of shifts over a 2 week period with specific consecutive days off. We never ask and strongly discourage our volunteers to work more than 5 days in a row, this only happenes exceptionally to accommodate volunteers need, never on our choice. Regarding videos, we find they are a useful to