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Chinese Guest Service Agent

5.0
(66 reviews)66

The experience

-Greet and assist Chinese-speaking guests.
-Provide information about our hostel amenities and nearby attractions.
-Help with check-ins, check-outs, and other front desk duties as needed.
-Assist with translations and communications between guests and staff.
-Support in managing bookings and responding to inquiries in Chinese.
-Participate in occasional guest activities, such as BBQ nights or city tours, to foster community engagement.

What you offer

25 hours of help per week

Reception: Help with check-ins, check-outs and guest assistance.

What you get

2 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Tours: Get discounts for tours and excursions around town.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Free Events: Get free entrance for the best events in town.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Basic Internet Access: Basic speed internet for you to work remotely

Requirements

Beginner English and Beginner Chinese

Over 18 years old

Only hosts solo volunteers (doesn’t accept couples or partners)

Travel insurance

What's not included

Flights, Travel Insurance, Internal Transportation and Visa

Program Details

As a Chinese Guest Service Agent, you will assist our team in ensuring Chinese-speaking guests feel comfortable, informed, and well cared for during their stay. This position is perfect for someone outgoing, friendly, and fluent in Mandarin or Cantonese, with a passion for hospitality and cultural exchange.

Activities & Shift

Respond to general inquiries from guests. Work for 5 hours a day, during 7am - 10 pm

Rules

You are not allowed to enter guest rooms.
You are not allowed to take any left behind items. If you found any left behind items, please report to Front Desk crew.
You are not allowed to bring any guests into the restricted area and your room. Your guests are welcome in the lobby area during Front desk hours.