Helping Hostel and Local Travel Agency

Brazil

4

My volunteering experience wasn't exactly what I expected, and I didn't fully connect with the opportunity. However, I had open and honest conversations with Ken, which ensured a smooth departure without misunderstandings. I believe communication, clarity regarding expected tasks, and the inclusion of new volunteers could be improved. On the other hand, Ken has a strong sense of social responsibility, and Lisa was incredible with me at all times—always supportive and welcoming.

4 months ago

Philippines

5

I had a great time at Infinity Hostel. The volunteer hours are reasonable and flexible. The hostel is new and therefore the amenities are new and works well. I got a discount on the Ha Giang Loop, the Easyriders are excellent and being on the loop is definitely the highlight of this experience. While managing their social media, I was able to gather 15.9k views thus far, with 47% followers and 53% non followers (new reach). I helped in reception in the morning while guests are prepping to go on the loop, serve coffee, tea, water, towel etc (2-3hrs)/day. Gather photos/videos and post them.

8 months ago

vu replied

Thank you so much for your review and all your help at our hostel and tour Ràfi! We’re delighted to hear that you had a great time at Infinity Hostel and found the volunteer hours reasonable and flexible. It’s wonderful that you enjoyed the amenities and took advantage of the discount on the Ha Giang Loop—being on the loop truly is a highlight!

Your efforts in managing our social media and achieving such impressive engagement numbers are greatly appreciated. Gathering photos and videos and helping with reception makes a significant difference for our guests, and we’re grateful for your contributions. Thank you for being a part of our team, and we hope to welcome you back in the future for more adventures! 😊

Netherlands

5

I had and still have an amazing experience with ken! His family has made me feel at home in Ha the school. The students are incredibly kind and funny. Daily life included teaching my students, having family lunch and dinner and helping out in the hostel. On several occasions the students took me out on the motorbike and we explored ha the school region. The entire experience was so wonderful that i decided to stay in ha the school for another month and spend more time with my students and kens amazing family!

about 1 year ago

vu replied

Thank you so much for your kind words and for being part of our family in Ha Giang Nina! It’s wonderful to hear that you felt at home with us and enjoyed your time teaching and exploring the region.

Our students absolutely loved learning from you, and the fun times on the motorbike are memories we all cherish. We’re thrilled you chose to extend your stay and continue making a difference here. You’re always welcome back, and we wish you all the best in your future adventures. Safe travels, and hope to see you again soon! 😊

Poland

5

Amazing volunteering experience. Ken and Thuy are truly good beautiful people. What they do for the school, how much they care is just so inspiring. Ken's need to support the whole spectrum of ethnic minorities made my heart melt. The lessons were awesome, students are very motivated, if you make them feel comfortable you will gain awesome friends. Ken's tiny baby son is the cutest and his teenage daughter is amazing. The conditions in the hostel are just incredible, I would call it a hotel for sure. Meals were local, great. Highly recommend this beautiful the school!🩷

over 1 year ago

vu replied

Thank you so much, Amelia, for your beautiful words and for being a part of our community! It warms our hearts to know that you appreciated the work we’re doing and felt inspired by it. We're so grateful for your time here, and our students truly enjoyed learning from you.

You have a special way of making everyone feel comfortable, and that connection really made a difference. My small family and team sends their love on your next adventures! 😊 We're so glad you enjoyed the hostel and meals—we try to offer the best of Ha Giang’s local culture. Thank you again for your support!

United States

5

Volunteering in Ha the school for a week was AMAZING! Ken, the lead behind all of this was so cooperative and flexible. I taught english to locals who are aspiring tour guides + drivers, looking to improve their English and meet their goals. I got to interact with the local students, learn about the culture, and even embarked on a 3 day tour of the Ha the school Loop which was eye opening! Highly recommend this opportunity for anyone who's looking to step out their comfort zone!

over 1 year ago

vu replied

Thank you so much, Tony, for sharing your experience and for being such a great part of our team here in Ha Giang! We’re glad you enjoyed teaching our aspiring tour guides and drivers—your lessons made a big impact on their confidence and English skills.

It’s wonderful that you also had the chance to explore the Ha Giang Loop; we hope those memories stay with you for a long time! We truly appreciate your recommendation and your adventurous spirit. We wish you all the best on your future travels! 😊

Germany

5

My experience with Ken and his family was really good. I felt very welcome and I experienced a lot of flexibility regarding the tasks. If you want you can get to know the travel agency and how it works. Its also nice to help with dishes if you can, as there is always a lot to do. I appreciate that I just had one or two students at once. So it was more easy to manage the teaching. We always had delicious traditional meals together and I learned a lot about the Vietnamese way of life. I recommend fully to volunteer at Infinity Ha the school Loop! I am really thankful for my experience 🙏🏼

over 1 year ago

vu replied

Thank you so much, Alena, for your kind words and for being a part of our family here at Infinity Ha Giang Loop! We’re so happy you felt welcome and enjoyed the flexibility of your tasks. Your help, whether with teaching or around the hostel, made a real difference, and we’re glad you appreciated the small group teaching—it creates a great environment for everyone to learn.

Sharing traditional meals and giving you a glimpse of Vietnamese life was a true pleasure for us! We're very grateful for your support and recommendation. Wishing you all the best! 🙏🏼

Italy

5

There are no enough words to say how incredible and fulfilling has been this experience. I volunteered here for 3 weeks. I taught 2 students of 18 and 20 years old. They will be easy riders in the future and learning english it means having a real chance to have a good work. Ken the host is amazing, his family and he made me feel at home and the work he does for the local people is stunning! I have basically lived with ken family and the students every day, sharing funny moments and teaching lessons twice a day. I left the homestay full of love and hope for my students! See you soon Ken!

over 1 year ago

vu replied

Thank you so much, Alice, for your incredible review and for spending three amazing weeks with us! We’re so glad you had such a fulfilling experience teaching our future easy riders. Your dedication truly made a difference in helping them reach their goals, and it means the world to us that you felt at home with our family. We loved sharing daily life and fun moments with you, and your impact on the students will be felt for a long time. We’re sending lots of love and hope to you as well, and we can’t wait to see you again soon!

And thank you for your private message—your words mean so much! The students will always carry your lessons with them, and we will continue supporting the community, inspired by people like you. The world needs more kindness and heart like yours. 💛

Australia

1

Unfortunately I had a super negative experience as part of this project! I hate to leave negative reviews but this is not what is advertised at all. I feel as if Ken takes advantage of volunteers. The world load is immense and although I felt as if I went above and beyond, nothing was appreciated. It is an expectation to do so much more than is advertised. I also got quite a few remarks from Ken about my age implying that I was young and therefore, didn't know anything (mind you, I am almost 25). It was quite a disheartening experience and by the end, they stopped feeding me which was awkward

11 months ago

vu replied

Hi Emily, thank you for sharing your feedback, even though we're saddened to hear that your experience didn’t meet your expectations. We deeply value the efforts of all our volunteers. Your feedback about the workload and communication is important, and we’ll take this to heart to ensure we’re clear and fair with future volunteers.

We certainly didn’t intend to make you feel uncomfortable, and we apologize if any comments or actions that may have been mistranslated which made you feel that way. While this wasn’t the experience you or we hoped for, we do appreciate your time with us and wish you all the best in your future endeavors.

Italy

5

I would strongly recommend working with Ken and his team. I have felt part of his family, sharing great times together. I enjoyed sharing some learning time with future guides & easy riders, they are very motivated ! Come give a hand to this great the school !

over 1 year ago

vu replied

Thank you so much, Lara, for your wonderful review and for being part of our family during your time here! We loved having you with us, and it’s great to hear that you enjoyed teaching and working with our future guides and easy riders—they are indeed a motivated bunch! Your support means a lot to us and to our community project.

And thank you for your private message—it was our pleasure to have you with us. Your kindness and positive energy will always be remembered. Wishing you the very best in your future journeys! 🙂

United States

5

I had a really great time here and would even love to return someday. I enjoyed interacting with the students and the hosts tried to make me feel like part of the family while I was there. I would just be aware that you may be asked to da few additional responsibilities, like cleaning up after dinner or teaching a little past the scheduled time- if this isn't okay with you just be should to set your boundaries. Also, I will say 2 hours is a long class to have for one on one with a student, especially a beginner, so make sure to prepare something ahead of time to avoid awkward silences.

over 1 year ago

vu replied

Thank you, Jessica, for your honest review and for spending time with us here in Ha Giang! We’re so glad to hear you enjoyed interacting with the students and that you felt like part of our family.

Your feedback is very valuable, and we appreciate your insights about the additional responsibilities and the class lengths. We always try to create a welcoming and flexible environment, and we’ll definitely keep your suggestions in mind to improve the experience for future volunteers.😊

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